JOB TITLE: General Manager
REPORTS TO: Brand Operations Manager
SUPERVISES: Assistant General Manager, Shift Manager, Cashiers
JOB SUMMARY:
The General Manager at Hi-Pointe Drive-In manages one of St. Louis's best fast casual restaurants and leads a team of high achievers who are a little crazy in all the right ways. This position requires high accountability, a genuine love for people, and the ability to serve A LOT of burgers.
The General Manager is responsible for the restaurant's profitability; success is also measured by your ability to develop the team, inspire them to be their best, and create a culture where people want to work. The unit comes first, but Hi-Pointe wouldn't be the best burger in St. Louis without flawless execution of the food and service. The General Manager is expected to execute company recipes and standards and be able to think outside the box. (check our Instagram @hipointedrivein).
JOB RESPONSIBILITIES:
Building a best-in-class team which includes hiring, training, and developing your management and hourly team
Serving as an ambassador of Hi-Pointe, and being committed to building the Hi-Pointe brand
Working with ownership to set Sales & Profitability goals
Full accountability for Profit and Loss management
Operational excellence, maintaining flawless shift execution
Working with shift leaders to become better leaders and execute shifts independently
Managing Restaurant labor costs which include weekly scheduling for the team
Maintaining food cost standards by managing inventory, ordering, portion control, etc.
Being a good customer by maintaining healthy relationships with suppliers, food vendors, etc.
Understanding and adhering to all local and state food safety requirements and prioritizing safety with the team
Streamlining the kitchen processes to maintain fast casual ticket times
Creating and maintaining a positive culture where people want to work and are pushed to be their best.
Taking care of your restaurant by ensuring all equipment used is in safe working condition, checked, and regularly serviced
Maintaining and delegating checklists to ensure the effective running of the kitchen.
Regularly testing products to ensure the quality and execution of recipes meets the standards we set.
Ensuring all team members meet all restaurant safety and food handling standards.
Adhering to company standards, including personal hygiene and appearance
Assisting in community-related events, festivals, etc.
Serving as an ambassador of Hi. And having pride in who we are
Any other tasks as assigned by your manager.
WORK ENVIRONMENT:
Here are a few sayings that define what we care most about…
Hi-Pointe was founded to create a better, more authentic take on a stagnant food category…and so far, it's working. We believe success is inevitable by focusing on the things that matter most.
Honored Hospitality – We don't take the privilege of service for granted. We're thankful every time you set foot in our mothership or just take home some tasty burgs. We show it. And that's what hospitality smells like.
People First – If you take care of people that take care of people, they will take care of people. We take pride in helping our people achieve their goals now and in the future.
Chef-Driven – Great good doesn't just start in the kitchen. Having the foresight to source the right purveyors and partners and providing culinary leadership is what you're tasting.
The General Manager must understand what it takes to manage and build a people-first business while having the discipline to maintain a thriving operation.
REQUIRED QUALIFICATIONS:
Minimum of 5 years of restaurant experience required; 1-3 years in a management or supervisory capacity in a restaurant or the retail /hospitality industry preferred
High school diploma or equivalent required; some college preferred
Serv Safe Certification
Hepatitis A vaccination record