Fleet Service's, driving the energy transformation

Salisbury, NC, US

Driving the energy transformation is critical to reducing climate change. To limit climate risks, it is necessary to reduce the amount of CO2 released into the atmosphere.

Our Fleet Service group plays an important role in driving that transformation.

Hexagon Agility, a leading global provider of clean fuel solutions, is driving the energy transformation in the transport sector. Our technology enables hard to decarbonize segments – such as trucks and buses – to move from diesel to cleaner fuel alternatives.

The FleetCare Quality Manager develops and maintains the Quality Management System of the FleetCare division, implements process improvements to meet internal goals and external customer needs, and manages the assigned Quality department. Works under the guidance of the Hexagon Agility Corporate Director of Quality.

Duties and Responsibilities

• Collaborate with the global Hexagon Agility Quality Team, representing the FleetCare division.
• Supervise assigned Quality Engineers, Quality Technicians and/or Quality Inspectors.
• Determine work responsibilities, performance goals and training needs for subordinates.
• Assign work assignments and goals to subordinates and follow-up on results, as necessary.
• Provide performance feedback to subordinates and conduct annual performance reviews.
• Ensure that the FleetCare Quality Team provides timely and effective production coverage and support.
• Develop, implement, monitor, and report metrics relevant to the FleetCare Quality Management System.
• Ensure that the FleetCare quality management system is effectively implemented and maintained.
• Communicate needs for improvement to the Operations, Engineering, Procurement and Quality groups.
• Audit and assess internal and supplier performance and determine needs for improvement.
• Collect and analyze statistical data and customer feedback to identify field problems requiring resolution.
• Investigate and correct customer complaints regarding product or service quality.
• Coordinate internal and external containment and corrective actions in a timely manner.
• Ensure that service orders and warranty procedures have been properly conducted and documented.
• Review engineering specifications, drawings, and work instructions for fulfillment of customer requirements.
• Ensure that customer/regulatory requirements are fulfilled through effective and proactive quality planning processes (FMEA, control plan, PPAP, etc.) during new product development and production launch.
• Ensure that supplier and production risks are identified and mitigated with effective countermeasures.
• Manage continuous improvement activities to improve outgoing, in-process and incoming product quality.

Requirements

• Education
• Bachelor’s degree in an Engineering field or 10 years of applicable Quality experience is required.
• Certifications
• ASQ Quality Manager (CMQ/OE) and Quality Engineer (CQE) certifications are preferred.
• Other certifications, such as Lean, lead auditor, or Six Sigma Black/Green Belt, are preferred.
• Experience
• Management
• Management/supervisory work experience is required.
• Personnel coaching/development experience is required.
• Manufacturing
• Manufacturing or industrial environment work experience is required.
• Experience with Material Review Board (MRB) processes is required.
• Lean methodology/tools such as mistake-proofing (poke-yoke), value stream mapping (VSM), and Kaizen is preferred.
• Quality
• Effective use of structured problem solving (8D, A3, etc.) to identify causes and implement corrective action is required.
• Process-based Management System lead auditing (ISO 9001/1400, IATF 16949, etc.) is required.
• Development, implementation, and verification of process controls is required.
• Knowledge of basic gage calibration practices is preferred.
• Analysis
• Selection and analysis of statistical methods (SPC, ANOVA, hypothesis testing, etc.) is preferred.
• Application of Advanced Product Quality Planning (APQP) methods is preferred.
• Failure Mode and Effects Analysis (FMEA) is preferred.
• Six Sigma or TQM methods/tools is preferred.
• Skills
• Ability to work effectively and independently, in a fast-paced and demanding environment with a strong sense of urgency, is required.
• Ability to communicate effectively using the English language, both written and verbal, is required.
• Ability to communicate effectively and professionally with customers and suppliers to resolve issues and strengthen relationships is required.
• Ability to observe complex situations and make appropriate decisions is required.
• Ability to simplify and solve complex problems, both alone and within a team environment, with a high level of creativity is required.
• Ability to reliably report status, performance and results is required.
• Ability to plan, schedule and direct the work responsibilities and goals of subordinates is required.
• Ability to effectively train, coach and develop subordinates is required.
• Ability to plan and organize projects is required.
• Ability to analyze statistical data to identify relationships and trends is required.
• Ability to use basic measurement instruments such as a micrometer, caliper, etc. is required.
• Ability to interpret and understand engineering drawings and flow charts is required.

• Computer
• Intermediate level knowledge of MS Word and Excel (charting, formulas, filtering/sorting data, and conditional formatting, pivot tables/charts) is required.
• Basic level knowledge of MS Visio is preferred.
• Intermediate level knowledge of Minitab, or similar statistical analysis software, is preferred.

• Physical
• Ability to sit, stand and walk for up to 8 hours or more per day is required.
• Ability to lift and carry up to 10 lbs. on a limited basis, up to 40 lbs. occasionally is required.
• Ability to work with both hands and both feet on a regular basis is required.

• Other
• Travel up to 25% of the time within the US and internationally.
• Have the flexibility to adjust work hours and schedule to support internal and external customer needs.
• Professional organization involvement is desired, such as American Society for Quality (ASQ), Association for Manufacturing Excellence (AME), Society of Manufacturing Engineers (SME), Association for Operations Management (APICS), Institute of Industrial Engineers (IIE), or similar.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to reach, handle, or feel objects, tools, or controls; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of propane.

Disclaimer:

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Quality Management: 4 years (Preferred)

Ability to Relocate:

• Salisbury, NC 28146: Relocate before starting work (Required)

Work Location: In person