HP has committed to a strategic pivot to a “service-first” approach to products/solutions with the aim of delivering higher customer value in novel ways. Our newly created Consumer Services and Solutions (CSS) organization is charged with creating, incubating, delivering, and managing innovative new service businesses and business models.

As a product leader in CSS, you will spearhead the development and delivery of print-as-a-service, transforming the way consumers and small businesses utilize print and fundamentally changing the relationships they have with HP. You will orchestrate the discovery and socialization of market requirements, drive the development of the service and its extensions, and be accountable for their market success.

As agents for change within HP, for this role we are seeking a strong product innovator who is an entrepreneur at their core, exhibiting an intense curiosity, an agile mindset, and a strong passion for using technology to create frictionless customer experiences at scale. If you are visionary, quick to embrace new technologies, use cutting edge development and innovation practices, have worked in continuous delivery/continuous integration environments, and have demonstrated the ability to collaborate with internal and external partners to incorporate capabilities that will accelerate the uniqueness of novel solutions, we’d love to hear from you.

As a CSS Product Leader, You…

Possess an entrepreneurial mindset

Are passionate about building great products and user experiences

Can inspire passion in others to create a shared vision

Understand how to the construct the right value proposition to customers and partners

Operate with purpose. HP is a massive, Fortune 100 organization, but your contribution to further our growth is critical, so you advance your purpose in all that you do

Stay in-tune with our competitors and their solutions as well as the broader landscape of as-a-service innovation, pushing internally to continually deliver increasing customer value

Contribute to the development of innovative principles and ideas, and successfully operate in complex disciplines

Are optimistic and enthusiastic, a positive force and energy-giver for your team

Key Responsibilities

Manage the end-to-end product lifecycle (concept to release to refine)

Drive deep understanding of customer via traditional & new market research methods

Develop end-to-end business case for product/service, leveraging relevant tools such as business model canvas, 3Cs, 4Ps, Value Chain models, etc.

Partner with cross-functional team members toward the successful realization of the vision. Includes R&D, Design, Marketing, Region, Ops, Channel Partners, Legal, Finance, IT, retail partners, and others

Maintain a relentless focus on customer experience, leveraging data-based decision making through partnerships with web analytics, business intelligence, and market research teams

Knowledge, Experience, and Education Required

7 years of product management experience building new solutions for consumer markets, with at least one year in a general marketing function beyond product management

Mastery of complex solutions integrating software, hardware, firmware, consumer UI, ecommerce, cloud, and supply chain

International experience highly desired, preferably in both developed and emerging markets

Outstanding organizational and communication skills

MBA preferred. BA or BS required

HP offers a comprehensive benefits package, including:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance

Per the Washington statute, the estimated range of compensation for this job in that location, at the time of this posting, $154,000 - $188,000. This position may be eligible for incentive pay, for openings where this is applicable.