1 Market Coordinator - Contract Management Operations (CMO) Job in Boise, ID

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Market Coordinator - Contract Management Operations (CMO)

Hewlett-Packard

Boise, ID | Full Time

$84k-110k (estimate)

3 Weeks Ago

Market Coordinator - Contract Management Operations (CMO)

Hewlett-Packard Boise, ID

$84k-110k (estimate)

Full Time | Consumer Services 3 Weeks Ago

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Hewlett-Packard is Hiring a Market Coordinator - Contract Management Operations (CMO) Near Boise, ID

This role is responsible for managing relationships with large accounts and partners, addressing operational concerns, and driving issue resolution. The role conducts performance reviews, develops improvement plans, and communicates process changes to the key stakeholders. The role stays updated with industry trends to effectively lead negotiations, mitigate risks, and mentor junior team members.

Key Focus

Accountable for operational excellence across CMO processes for the assigned market.
Partners with the respective market stakeholders to ensure processes are robust and fully optimized
Trusted advisor on policies and processes and point of escalation for internal and external customers.

Responsibilities

Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Education & Experience Recommended

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.

Preferred Certifications

Certified Sales Operations Professional (CSOP)

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.