The Leasing Process Owner will analyze, optimize, and implement cross-functional business processes to ensure measurable end-to-end efficiency and effectiveness gains and improved customer experience. The scope will cover all leasing related processes across Opportunity to Quote and Quote to Order within Direct Contractual leasing. This will include all involved functions and across all geographies involved across this critical part of the L2C value chain.

This Process Owner will ideally have some knowledge of leasing and will have a strategic mindset, be passionate about people and be very comfortable with ambiguity. Experience of Pursuit roles would be a district advantage. In this role you will report to the L2C Leasing Transformation Lead and will interact with business leaders at various levels on a regular basis and serve as a direct link to enable L2C to be effective in managing change into the Markets to improve process outcomes.

The ideal candidate will have a sharp business mind and a proven ability to strategize, design and implement high level process initiatives. As a natural born leader, you will have a strong talent for collaboration at all levels, project coordination and delegation. Ultimately, you are motivated by the desire to visualize the art of the possible, optimize productivity and nurture ongoing process improvement and compliance.

It will take the completion of multiple individual initiatives over time to achieve the bigger overarching goal/end state. The L2C Integrated Leasing team will be collectively responsible and accountable for delivering the end state.

The intent of this role is that you will coordinate efforts across Functional Process Owners to ensure sustainable process improvement within your process scope. For this role you will lead the overall initiatives to improve the Direct Contractual leasing process with strong attention to strategy alignment, implementation, and delegation. You will be a highly skilled professional and accomplished communicator who will help L2C to stay on schedule to drive global leasing process efficiencies, Eliminate Friction and Streamline Investment and Prioritization across the L2C value chain to reshape the customer experience as we pivot to outcome-based selling.

OUTCOMES

• Digitally document the current state Opportunity to Order (Q2O) Direct Contractual Leasing Process
• Identify ideal future state Q2O Direct Contractual Leasing process and design a plan to bridge current state to future state process.
• Deploy & maintain the most efficient E2E process for the processes in scope, optimizing efficient process flows leveraging automation wherever possible.
• Work to drive global consistency (and across Business Units) of leasing processes but recognizing and approving divergence based on local legal &/or regulatory requirements or genuine business constraints only
• Monitor process delivery against your defined process KPI’s, root cause analyse and drive for improvements
• Once established, ensure process documentation (RACI/Playbook/process maps & data flows) are regularly reviewed and maintained by assigned owners and ensure users are fully trained.
• Ensure adequate levels of MoC & training are provided to users within the process cycle scope to embed continuous process improvement.

Success factors

Cross functional authority to own & optimise the Q2O Direct Contractual leasing process driving improvement in identified KPI’s vs external benchmarks (not just incremental improvements, we are looking for step change) Strong Q2O governance model to support consistent process improvement cross functionally. Ability to analyze & identify key areas of weakness related to process, people and/or tools, cross functionally, and a strong preference for collaborative alignment.

Responsibilities

• Understand the L2C Q2O Leasing processes – current process vs required Future State, gap analysis and solution design– in summary understand, and be able to articulate how your program contributes to the bigger picture
• Lead, orchestrate and guide complex cross organizational, cross geo, time sensitive activities that have significant impact on strategic direction and goals and continually review to ensure strategic alignment
• Build trust and develop strong relationships with team members and key stakeholders. Act as key advisor to upstream and downstream process owners, providing insight and guidance to define right set of priorities.
• Ensure that processes and cadence are in place to manage e2e Leasing Processes
• Ensure the ability to provide timely Q2O view of process status under your management, aligned with Payment Solution COE strategic requirements.
• Timely identification of process delivery obstacles and management of Issue resolution
• Establish the metrics required to measure process impact on transformation goals and recommend the go-forward strategy to address any process delivery gaps.
• Develop and drive comprehensive improvement recommendations, based on analysis, emerging trends, and experience.
• Counsel business leaders, recommend approaches for executing high-level strategies and develop creative solutions to drive step change outcomes.

Education and Experience Required

Typically, 10 years total experience in strategy, planning, operations, finance, or related functional area. Advanced university degree required (e.g., MBA) or demonstrable equivalent experience.

• Proven ability to articulate complex matters into easy to clarify actions and next steps.
• Proven ability to drive stakeholder satisfaction in a highly complex matrixed organization
• Experience interacting with leadership and L4 level stakeholders
• An experienced businessperson who understands the HP business, understands leasing & brings strategic mindset and structure
• Strong management and project management skills with ability to navigate tactical objectives

Knowledge and Skills

• Principal level role as a minimum, with a high level of maturity and ability to work with senior managers in the organizations they are working with.
• Experience/previous roles within HP that would trigger ideal experience for QTO would be Opportunity Consultant, Sales Ops/ AOM, and Supply Chain Customer Ops.
• Strong understanding of critical elements of leasing operations & ideally understanding of the external norms related to the leasing process aligned to various leasing structures (or ability to find out)
• Highly experienced resource to manage cross functional activities
  • High level of maturity & strategic mindset
  • Excellent communication, problem solving, collaboration & change management skills
  • Clear and concise decision maker
  • Ability to identify emerging trends from market and industry data and make clear and compelling process recommendations for change.

Impact/Scope

• Leads efforts to develop innovative operational business process solutions and analyses to support HP’s Payment solution aspirations
• Decision-making implications extend to multiple functions and/or businesses and impact the business directly.

Complexity

• Designs and directs various approaches to address process improvement needs across Q2O business functions and with external supplier requirements (HPEFS) included into the designs.
• Recognized as an expert for developing and managing follow- through of complex, comprehensive process designs.