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Responsible to define and refine the HP Global Customer Success Practice charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & Solutions Business that will result in profitable growth with industry-leading customer health scores. Within the HP data environment, assess and evaluate best in class data/metrics across Adopt, Expand and Renew that lead to increased adoption and expansion, reduce churn and improve overall customer health. Develops data-driven analyses to optimize resources and ensure business plans that allow for transformation and improved profitability. Strong business acumen with the ability to apply industry and information technology knowledge to support proposals, analysis, implementations, and workstream return on investment. Translates business needs into project components, systems development, and application requirements to help determine solutions to business problems.
Responsibilities
Knowledge and Skills
Knowledge and Skills:
Full Time
Consumer Services
$95k-134k (estimate)
02/26/2024
04/24/2024
hewlettpackard.com
MIAMI, FL
<25
1998
$50M - $200M
Consumer Services