Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross- department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors.

Responsibilities:

• Supervises a group of Inside Sales Representatives responsible for contacting customers via telephone for the purpose of selling products, services and supplies or demand generation to achieve unit goals and/or Sales Reps responsible for managing inbound calls and orders. Achieves unit revenue and expense objectives within assigned area.
• May have primary responsibility for supervision and development of first level Inside Sales Supervisors.
• Assists in the recruiting, training and development of Inside Sales Representatives and first level supervisors. Assists in planning Inside Sales strategies.
• Serves as an escalation point to engage appropriate resources for sales support issue resolution.
• Responsible for the supervision of activities and resources needed to facilitate the day-to-day efforts of the department and to achieve the business plan.
• Applies specialized subject matter knowledge to solve moderately complex issues with established guidelines.
• Works cross-functionally with Inside Sales Managers to assist with business plan development.
• As dictated by segment direction, may be responsible for driving outbound marketing campaigns, installed base initiatives, demo seed unit program, and additional projects as required by sales organizations.
• Responsible for employee career development, compensation, performance goals, monitoring and coaching, training, and new hire development.

Education and Experience Required:

• University or Bachelor's degree preferred.
• Directly related experience as a supervisor for inside sales, including success in achieving progressively higher quota or other sales related goals.
• Additional specialized knowledge in breadth and/or depth.

Knowledge and Skills:

• Must be able to apply develop subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Conflict resolution skills.
• Coaching skills.
• Solid understanding of sales process.
• Strong presentation and communication skills and Inside Sales skills working directly with customer and cross functional teams.
• Project Management skills.