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Heunets
Taylorville, IL | Temporary | Contractor
$45k-57k (estimate)
1 Week Ago
Desktop Support Technician II
Heunets Taylorville, IL
$45k-57k (estimate)
Temporary | Contractor 1 Week Ago
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Heunets is Hiring a Desktop Support Technician II Near Taylorville, IL

Job Role – Desktop Support Technician Job Summary We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. RESPONSIBILITIES  Provide first/second level contact and problem resolution for customer issues.  Work with third party vendors to remediate complex AV issues as needed.  Provide timely communication on issue status and resolution.  Maintain ticket updates for all reported incidents.  Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.  Install, upgrade, support and troubleshoot for printers, computer hardware.  Performs general preventative maintenance tasks on computers, laptops, printers.  Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.  Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.  Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.  This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned. Ideal candidates must have the following qualifications and skills.  Background knowledge in Computer science or any related field.  Minimum of 18 months of IT experience.  Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.  Basic knowledge of Mac operating system, to support Apple pc users.  Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.  Proven analytical, troubleshooting and problem-solving skills.  Proven ability to multi-task, effectively determine priorities and meet SLA’s.  Excellent communication relationship-building and internal customer service skills.  Adaptable and flexible in a fast-changing industry and work environment

Job Types: Contract, Temporary

Pay: $23.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift

Application Question(s):

  • Do you have a recent BGV (back ground check) and Drug Test ?
  • Are you willing to under take a BGV/DT testing

Education:

  • Associate (Required)

Experience:

  • Active Directory: 2 years (Required)
  • iOS: 1 year (Required)
  • Customer support: 2 years (Required)
  • Windows: 2 years (Required)
  • Technical support: 2 years (Required)
  • Desktop support: 2 years (Required)
  • ServiceNow: 2 years (Required)

License/Certification:

  • CompTIA A (Required)

Ability to Relocate:

  • Taylorville, IL 62568: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Temporary | Contractor

SALARY

$45k-57k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

08/24/2024

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The job skills required for Desktop Support Technician II include Technical Support, Customer Service, Troubleshooting, Customer Support, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician II. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician II positions, which can be used as a reference in future career path planning. As a Desktop Support Technician II, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician II. You can explore the career advancement for a Desktop Support Technician II below and select your interested title to get hiring information.