7 Donor Care Coordinator Jobs in Aurora, IL
Hesed House is Hiring a Donor Care Coordinator Near Aurora, IL
Job Title: Donor Care Coordinator
Ministry: Development
Reports to: Division Director of Development
FLSA Status: Salary Exempt
Posted Date: June 23, 2023
ORGANIZATIONAL BACKGROUND
At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We
truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor,
oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation
that we tackle head on each and every day.
If you have a passion for serving the most vulnerable, leading without ego, and are committed to
building a positive and collaborative work environment, we encourage you to apply for this exciting
opportunity.
ORGANIZATIONAL BACKGROUND
At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We
truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor,
oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation
that we tackle head on each and every day.
Position Summary:
As a Donor Care Coordinator at Hesed House, you will play a crucial role in managing and
maintaining the organization's donor database system and donation processing. You will be
responsible for accurately recording and tracking donor information, coordinating donation
processing, and ensuring effective and timely communication with donors. Your efforts will
contribute to sustaining and growing Hesed House's donor base, enabling the organization to
provide critical support to individuals and families experiencing homelessness. This role is a
cornerstone to all work done by the Development team, enabling our pillar of Gratitude.
Key Responsibilities:
1. Donor Database Management:
- Maintain a comprehensive donor database system to accurately track and manage donor
- Regularly update donor records, including contact details, donation history, preferences, and
- Ensure the confidentiality and security of donor data, adhering to data protection regulations
- Import mailing and other codes into constituent records throughout the year.
- Oversee the timely and accurate processing of donations, including cash, checks, online
- Generate and send acknowledgment letters or receipts to donors promptly, expressing
- Ensure monthly donations are entered by deadlines on a regular basis, and reports are pulled
- Collaborate with the finance department to reconcile donations and maintain accurate
- Work with volunteers to help with gift entry and gratitude work, especially in the holiday
3. Donor Communication and Engagement:
- Respond to donor inquiries, resolve issues, and provide exceptional customer service to foster
4. Reporting and Analysis:
- Assist in preparing comprehensive reports for donor engagement, grant reports and
Additional Duties:
- Support Hesed House events and activities (as needed)
- Engage with donors in person Hesed House (as needed)
- Help with thank you calls and other points of gratitude (as needed)
QUALIFICATIONS, EDUCATION, and/or EXPERIENCE
- Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the
- Bachelor's degree in a relevant field (such as nonprofit management, communications, or
- Experience in managing multiple software systems and donor databases or CRM systems,
- Previous experience with Raiser’s Edge, Raiser’s Edge NXT, and Microsoft Office Suite
- Previous experience with fundraising software such as OneCause preferred.
- Understanding of nonprofit organizations and the issues surrounding homelessness. Work in a
- Strong attention to detail and accuracy in data entry and record keeping.
- Excellent written and verbal communication skills, with the ability to convey information
- Familiarity with fundraising principles and donor stewardship practices.
- Highly organized and able to manage multiple tasks and deadlines.
- Ability to work independently and collaboratively as part of a team.
- Strong ethical standards and ability to handle sensitive and confidential information.
- Must pass DCFS and criminal background checks
Note: This job description is a general overview and may be subject to change based on the
specific needs and priorities of Hesed House and the Development Team. The Development
Team includes Fundraising, Grants, Marketing, In-Kind Donors, and Volunteers.
Please submit a cover letter and resume to: careers@hesedhouse.org
Job Summary
Full Time
Social & Legal Services
$63k-83k (estimate)
06/25/2023
05/22/2024
hesedhouse.org
AURORA, IL
25 - 50
1985
ROSE M LORANTEN
$5M - $10M
Social & Legal Services
Related Companies
About Hesed House
Hesed House's mission is to feed the hungry, clothe the naked, shelter the homeless and give people the chance to hope again. Hesed House is a national model for ending homelessness - one person, one family at a time. It is the culmination of nearly three decades of strategic evolution from a formerly acceptable model of "eats and sheets" to a Comprehensive Homeless Resource Center - a campus of centralized highly skilled professionals collaborating to provide the tools necessary to help individuals and families break free of the shackles binding them to homelessness.
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