3 front desk manager Jobs in hershey, pa
Hershey Entertainment & Resorts Company is Hiring a Front Desk Attendant Near Hershey, PA
As the Front Desk Attendant you will greet our valued guests upon their arrival, creating a warm, enthusiastic, and positive start to their stay.
Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
* Greet guests upon their arrival*
* Give personal attention to guests in order to exceed their expectations*
* Register guests and confirm room rates*
* Provide information about the Lodge and other attractions within the company and the area*
* Maintain an accurate count of room status and availability*
* Reserve guest rooms in accordance with special requests*
* Process guest room charges*
* Receive payments on accounts*
* Balance receipts at the end of each shifts*
* Create 100% guest satisfaction by providing optimum service at all times*
* Answer telephones and handle guest questions/concerns/complaints*
* Perform other duties as assigned
Qualifications:
* Must be at least 18 years of age
* High school diploma or GED equivalent
* 2 years of customer service experience
Knowledge, Skills, and Abilities:
* Proven guest relations, problem solving and organizational skills
* Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
* Professional image representative of company image)
Job Demands:
* Ability to work in hectic, fast-paced environment
* Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity
* Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Job Summary
Full Time
$27k-35k (estimate)
05/07/2024
05/20/2024
hersheypa.com
HERSHEY, PA
100 - 200
1927
Private
JANINE OWEN
$50M - $200M
Elementary & Secondary Education
Related Companies
About Hershey Entertainment & Resorts Company
Hershey is an entertainment and hospitality company that features with specialty dining, spa and shopping facilities.
The following is the career advancement route for Front Desk Attendant positions, which can be used as a reference in future career path planning. As a Front Desk Attendant, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Attendant. You can explore the career advancement for a Front Desk Attendant below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Attendant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Attendant job description and responsibilities
Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras.
04/15/2022: Erie, PA
Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
01/23/2022: Des Moines, IA
Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel.
01/19/2022: Rock Hill, SC
While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
02/13/2022: Pueblo, CO
For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.
03/26/2022: Lompoc, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Attendant jobs
There are many benefits of a front desk receptionist job.
03/15/2022: Fayetteville, NC
Most hotel front desk clerks work their positions full-time, though depending on the specific hotel or resort, part-time and seasonal positions may be available.
04/12/2022: Greenville, MS
Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
04/17/2022: Provo, UT
Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
04/14/2022: Sarasota, FL
Proven experience as front desk representative, agent or relevant position.
02/11/2022: Appleton, WI
Step 3: View the best colleges and universities for Front Desk Attendant.
