Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

PLEASE NOTE: BACKGROUND CHECKS ARE REQUIRED FOR VERIFICATION PRIOR TO STARTING THIS JOB. All shifts are during regular business hours.

Job Duties:

• Makes beds neatly with fresh linen (including sheets, duvet, blankets and pillowcases). Makes rollaway beds, cribs, and sofa bed.

• Removes dirty linen.

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas.

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management.

  Skills/Qualifications

  Educational/Vocational Preparation:

  • Some high school education (grade 9) preferred, but not required

  Experience:

  • Previous hotel experience preferred; however, ability gained through 2 years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

  Additional Skills:

  • Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

  • Ability to gain knowledge of applicable franchise standards and procedures.

  • Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.

  • Ability to read and comprehend manuals

  • Ability to positively communicate with guests and co-workers.

  • Ability to work within scheduling guidelines.

  • Ability to work with minimal or no supervision

  • Ability to follow schedule and ability to perform physical labor.

  • Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

    Physical Demands:

    • Walking and Standing: Frequently (for entire shift).
      Must be able to carry 40 lbs. up to 25 feet.

    • Walking and Standing: 100%

      • Must be able to carry 40 lbs. up to 25 feet.

    • Lifting, Push/Pull: 90%

      • Ability to lift up to 15 lbs. regularly.

      • Must be able to lift 40 lbs. to the waist, chest, and above the head.

      • Ability to push housekeeping cart regularly.

    • Sitting: none

    • Bending, Stooping, Reaching: 95% (throughout the entire shift).

      • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

    • Driving: none

    • Traveling: none

    Environmental Conditions:

    • Inside: Protection from weather conditions, but not necessarily from temperature changes.

    • Outside: Rarely exposed to weather conditions