Overview

Join our team as a Licensed HVAC Service Technician at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "Do Things Well" guide everything we do. As a key member of our dynamic team, you'll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in HVAC services, exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment, we want you on board.

Mission:

As a Service Technician at Heritage, you will be responsible for providing top-notch services in your respective field of HVAC. Your primary focus will be diagnosing, repairing, and maintaining HVAC systems for our valued customers. The ideal candidate should have a strong background in HVAC services, possess exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment.

Responsibilities:

1. Service Calls and System Diagnostic / New System Installations

• Conduct thorough inspections and diagnostic tests on HVAC systems to identify issues, malfunctions, or potential problems accurately.

• Utilize advanced testing equipment and technical knowledge to pinpoint complex problems efficiently.

• Installation of new equipment when needed in customers in partnership with other departments.

2. Repairs and Maintenance:

• Perform skilled and complex repairs or maintenance on HVAC systems, ensuring all work complies with safety regulations and quality standards.

• Recommend appropriate solutions to enhance system performance and reliability.

3. Customer Communication:

• Interact with customers in a professional and courteous manner, explaining repair options, providing estimates, and addressing any questions or concerns they may have.

• Educate customers on the benefits of regular maintenance and energy-efficient upgrades.

4. Parts and Inventory Management:

• Maintain proper inventory levels of equipment, tools, and parts needed for repairs, ensuring readiness for service calls.

• Coordinate with warehouse teams to order necessary supplies and maintain accurate records of used materials.

5. Safety Compliance:

• Adhere to all safety protocols and guidelines while performing tasks, prioritizing the safety of clients, colleagues, and oneself.

• Wear appropriate personal protective equipment (PPE) and follow safety procedures at all times.

6. Documentation:

• Accurately document service activities, including work performed, parts used, and time spent, using company-provided systems and tools.

• Prepare detailed service reports and provide them to the appropriate personnel and customers as required.

7. Technical Expertise:

• Stay updated with the latest industry trends, product developments, and best practices related to HVAC services.

• Attend workshops, training sessions, and seminars to enhance technical skills and knowledge.

8. Licenses and Certifications:

• Possess and maintain all required licenses and certifications for HVAC services as mandated by local and state regulations.

• Provide copies of valid licenses and certifications upon request.

9. Team Collaboration:

• Collaborate with fellow technicians and other departments to ensure effective communication and efficient service delivery.

• Assist colleagues with complex tasks and provide support when needed.

• Perform all other duties as assigned.

10. Billable Efficiency:

• Optimize work processes and time management techniques to maximize billable hours.

• Collaborate with the dispatch team to plan efficient routes and minimize travel time between service calls.

• Attend regular development meetings to review billable efficient targets and discuss strategies for improvement.

Qualifications and Requirements:

• High school diploma or equivalent; completion of technical training or certification in HVAC services is preferred.

• Proven experience as a Service or installation technician in HVAC services, with a track record of successful repairs and maintenance.

• Strong technical knowledge of HVAC systems, troubleshooting techniques, and repair methods.

• Excellent customer service skills and the ability to communicate technical information to clients effectively.

• Valid driver's license with a clean driving record.

• Physical ability to lift heavy equipment with a minimum of 50 pounds, climb ladders, and perform manual tasks.

• Willingness to work flexible hours and be available for on-call rotations (where applicable).