45 Customer Care Assistant Manager Jobs in Springs, FL
Herc Rentals is Hiring a Customer Care Assistant Manager Near Springs, FL
- Actively identify opportunities for growth of business segments
- Work to ensure positive outcomes, support continued revenue growth and achieve targeted goals
- Monitor and respond to trends in support channel volume
- Adjust processes and procedures when needed to meet changing team requirements
- Provide support for individual development of all team members
- Understand staffing needs and communicate required staffing changes to management
- Participate in interview process and selection of new Team Specialists
- Conduct annual and periodic performance reviews for Team Leads & Specialists
- Serve as an escalation point for customers, Team Leads and Specialists and communicate issues per established escalation policy
- Schedule and complete periodic one-on-one reviews for Team Leads and Specialists
- Monitor onboarding, training and development of new Specialists
- Ensure adherence to QPA call reviews and schedules
- Supervise one-on-one or quality reviews between Team Lead and Specialists
- Complete weekly WFM updates to ensure accurate payroll reporting
- Maintain established team & individual Key Performance Indicators regarding response time, ready time, quality etc.
- Drive adoption and understanding of all Departmental Processes and Procedures
- Monitor adherence of assigned team to individual schedules
- Accurately track all customer touchpoints per established procedures in Herc CRM Salesforce
- Provide periodic reporting on team metrics, including revenue generated, transactional volume processed and QPA outcomes
- Communicate fleet shortfalls and branch refusals as it impacts lost opportunities
- Bachelor’s Degree, Associates degree, or comparable experience required
- 3-5 years of customer service or support experience required
- Experience leveraging CRM platforms like Salesforce.com as part of daily functions required
- Demonstrated ability to lead a team and drive results through others
- Ability to organize and supervise multiple people and priorities
- Passion for customer service and support
- Able to handle challenging customers and challenging issues
- Communicate professionally and effectively with all levels of the organization
- Proficient with Microsoft Office products (Outlook, Excel, Word)
- Adapts to changing business and customer needs
- Self-motivated to achieve goals and deliver results
- Drive results through teamwork and business processes
- Ability to organize and manage multiple priorities
- Strategic thinking and problem-solving ability
- Problem analysis and problem resolution at both a strategic and functional level.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Summary
Full Time
Business Services
$71k-93k (estimate)
04/13/2024
06/12/2024
hercrentals.com
ESTERO, FL
500 - 1,000
1965
LAWRENCE H SILBER
$200M - $500M
Business Services
Related Companies
The job skills required for Customer Care Assistant Manager include Customer Service, Problem Solving, Microsoft Office, Customer Care, Futures, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Assistant Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Assistant Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Assistant Manager positions, which can be used as a reference in future career path planning. As a Customer Care Assistant Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Assistant Manager. You can explore the career advancement for a Customer Care Assistant Manager below and select your interested title to get hiring information.
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