***This position is Remote***
Must reside in the U.S.

Job Summary

This position is responsible for providing basic, first line, technical support of IT related products and services for our customers, field technicians, and field reps.

What you will do

• Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from our customers, field technicians, and field reps regarding IT support issues. Escalate issues when applicable.
• Provide at least a basic level of installation, setup, maintenance, and troubleshooting support services among a wide range of IT related products.
• Provide professional communication, both written and verbal.
• Document all service request information into internal database systems according to stringent guidelines and procedures.
• Participate in company meetings and trainings.
• Participate in special projects and perform other duties as required.

Qualifications

Must have:

• Typically, 4 or more years of related experience.
• General education, vocational training and/or on-the-job training.
• Basic level of technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services of IT related products including but not limited to:
• Hardware for desktops, laptops, and tablets
• Hardware for small business servers
• Microsoft's currently supported Windows desktop and server operating systems.
• Small business switches, routers, firewalls, and access points
• Peripherals, printers, scanners, displays, and interface devices
• Small business data backup systems, software, and media
• Business productivity software, email, web browsing, security software
• Miscellaneous devices, cabling, memory, storage, add-on components
• Domain, user accounts, software accounts
• Network connectivity and wireless access issues
• Update and patch deployment, virus removal, malicious software removal
• Healthcare related digital technologies, devices, and software preferred
• Strong reading, writing, and typing skills. Excellent communication skills, both verbal and written. Experience with handling multiple phone calls and emails daily. Strong customer service skills and experience.
• Experience with using standard office equipment, business productivity software such as Microsoft Office, Microsoft Outlook, ticketing databases, CRM databases, remote access software, and call center phone systems is typical.
• Strong time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

Nice to have:

• Accredited, IT related certifications are typical. Accredited, IT related bachelor's degree is preferred.

The posted range for Tech I is $20 - 23/hr or $23 - $26/hr for Tech II. These posted ranges for this position is for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid ParentalLeave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here:

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.