128 Director of Customer Service (#1 Role, Upper Central Midwest) Jobs in Omaha, NE
Henpen Consulting Corporation is Hiring a Director of Customer Service (#1 Role, Upper Central Midwest) Near Omaha, NE
- Management (and development) of a mid-sized team (approximately 20 ftes) of experienced customer service professionals.
- Provide leadership to a team of customer service managers, supervisors, and representatives.
- Provide guidance, training, and performance feedback to ensure the team meets or exceeds customer service targets.
- Foster a positive and inclusive work environment that encourages teamwork, motivation, and professional growth.
- Develop and execute a customer service strategy aligned with the assigned objectives.
- Identify opportunities to enhance customer interactions and implement best practices to improve overall customer satisfaction.
- Monitor customer feedback and implement initiatives to address inquiries and feedback effectively.
- Establish and maintain service level agreements (SLAs) to measure and improve service performance.
- Analyze key performance indicators (KPIs) to identify trends, areas for improvement, and operational efficiencies.
- Implement processes and technologies to optimize customer service operations and streamline workflows.
- Prepare and present regular reports on customer service performance, including customer satisfaction scores, response times, and issue resolution rates.
- Use data-driven insights to identify opportunities for service improvement and make informed business decisions.
- Oversee the handling of customer inquiries, complaints and escalations to ensure timely and satisfactory resolutions.
- Collaborate with other departments, such as sales and product teams, to address customer needs and requests effectively.
- Organize and conduct regular training sessions to enhance the customer service team's skills and product knowledge.
- Implement ongoing coaching and performance improvement programs to enhance the team's capabilities.
- Bachelor's degree in business administration, customer service management, or a related field.
- Proven experience in a leadership role within customer service.
- Strong understanding of customer service principles, practices, and industry trends.
- Minimum of 5 years in a manufacturing environment.
Job Summary
Full Time
$127k-166k (estimate)
01/05/2024
07/01/2024
The job skills required for Director of Customer Service (#1 Role, Upper Central Midwest) include Leadership, Initiative, Customer Service, Futures, Insight, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Service (#1 Role, Upper Central Midwest). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Service (#1 Role, Upper Central Midwest). Select any job title you are interested in and start to search job requirements.
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