LOCATION/DEPT: Technology Department

REPORTS TO: Directory of Technology

FLSA Status: Non Exempt

Start Date: 6/3/2024; Permanent Full Time with Full Benefits

12 month, 8 hour per day position

Position Summary:

• Provides support in desktop/laptop hardware, software, and peripherals.
• Assists with the support of e-mail, calendars, software upgrades, endpoint security and inventory.
• Installs and configures workstations, network and local printers, scanners, and other peripheral
• devices attached to the PC and LAN.
• Assists in the support of minor network and wireless issues.
• Performs other technical duties as assigned.

Qualification and Special Requirements:

• A minimum of a high school diploma, and one year of technology related work experience is required.
• A two year degree in a technology related field with one year experience is preferred.
• Must possess a valid driver's license and be able to travel independently and frequently as required for the position.

Knowledge, Skills, and Abilities:

• Possesses skills to identify and resolve user’s problems.
• Possesses skills to install and support upgrades as they relate to desktop/laptop hardware, operating systems, and peripherals.
• Has knowledge of end user hardware and network infrastructure.
• Has knowledge of endpoint security technology and inventory control methods.
• Has experience working with email and calendar services.
• Excellent customer service skills.
• Has the ability to maintain cooperative working relationships during daily activities.

Physical Requirements:

Due to the nature of technical hardware work, the ability to move and lift equipment is desirable. May be asked to carry a phone for work related communication.

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.