Salary: $30.54 - $44.06 Per Hour

SUMMARY

Housing for Health (HFH) provides housing and supportive services to LA County Department of Health Services (DHS) clients who are experiencing homelessness and who have complex medical and/or behavioral health conditions. Since its inception, HFH has expanded to provide a continuum of housing and supportive services to unhoused country residents. HFH is now one of the two largest homeless housing and services entities in Los Angeles County. The Office of Diversion and Reentry (ODR) provides countywide criminal justice diversion for individuals with mental and/or substance use disorders, places them in housing and provides case management and physical and behavioral health care.

The Staff Development Specialist will design, develop, implement and evaluate training for the Comprehensive Health Accompaniment and Management Platform (CHAMP), a computer system that manages data for housing, benefits advocacy, case management and other services. The system is used by hundreds of community service providers and this position provides training to internal and external CHAMP users. This position also requires working closely with a wide range of stakeholders to analyze training needs, determine learning outcomes, gather content, and recommend the most appropriate training modalities.

The person in this position should be committed to quality training, have experience and knowledge in training on IT/software systems, possess excellent presentation and facilitation skills, and be able to create innovative and engaging learning experiences.

This is a temporary, grant-funded, full-time, benefited position. Employment is provided by Heluna Health.

ESSENTIAL FUNCTIONS

• Serve as the subject matter expert regarding CHAMP functionalities and provide ongoing training support for program leads.
• Develop content outlines to collaborate and gather input from subject matter experts and other internal and external stakeholders.
• Create training solutions that translate complex process or technological concepts into easy-to-understand course materials and tutorials.
• Provide training in various modalities (webinar, live instructor-led, blended training)
• Survey training participants to determine effectiveness of training.
• Conduct ongoing assessment of internal and external training needs and develop appropriate training strategies.
• Collaboratively create accessible training materials (course outlines, instructional materials, and training aids) for use by internal and external CHAMP users
• Update and revise training materials and documentation based on evaluation surveys, technical support tickets, and system updates.
• Recommend and optimize training processes and solutions to upper management.
• Coach other peers conducting CHAMP training.
• Assist with identifying and developing internal policies and procedures related to CHAMP training.
• Support collaborative creation and maintenance of a training and documents library
• Participate in recurring IT meetings to understand new system enhancements and/or releases and consider training needs during those meetings.
• Test new system enhancements and participate in user acceptance tests (UATs) to ensure requested capabilities work as intended.
• Provide exceptional technical and customer support to CHAMP users as needed.
• Establish training schedules and calendars based upon priorities and needs of requestors.
• Collaborate with training management services vendors to maintain accurate training records, such as training schedules and attendance sheets.
• Other duties and special projects as assigned.

JOB QUALIFICATIONS
A) Bachelor’s degree or higher from an accredited college or university in Education, Adult Learning, Organizational Development, Instructional Design, Instructional Technology, Psychology, or a related field, and one (1) year of experience designing, implementing, and delivering technical and/or software training (online and in-person)
- OR - (B) Three (3) years of experience designing, implementing, and delivering technical and/or software training (online and in-person).
Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Commitment to advancing LA County’s Anti-racist policy agenda
• Service oriented approach to training
• Exceptional written, oral, presentation and interpersonal skills
• Excellent time management, organizational, prioritization and skills and ability to balance multiple priorities
• Excellent facilitation skills in training delivery situations
• Demonstrated knowledge of the principles and practices of training and development
• Experience in conducting learning needs analysis
• Experience in instructional design
• Experience with online learning development tools
• Visual design skills and the ability to create storyboards

• Ability to work with a cross-functional team (system administrators, program managers, analysts, management)

• Ability to work in fast-paced environment with varying priorities

PHYSICAL DEMANDS
Stand Frequently
Walk Frequently
Sit Frequently
Handling Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)

Constantly (5 hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)