25 Program Support Specialist Jobs in Columbia, MD
Helping Hands Family is Hiring a Program Support Specialist Near Columbia, MD
HHF is Great Place to Work Certified™ in 2022 and 2023.
Responsibilities
- Manage the clinic schedule by coordinating client sessions, assigning appropriate staffing, and adjusting for cancellations.
- Adjust schedule to facilitate for staff or client call-outs.
- Assist the Clinical Director by managing clinic processes and protocols in the Practice Management System.
- Conduct reports and audits as required (ex: conversion audits & signatures).
- Greet families with a positive attitude and answer any questions during pick-up and drop-off.
- Ensure client/family satisfaction, including escalating complaints to the Clinical Director.
- Report and troubleshoot relevant clinic issues including site maintenance, with assistance from the Support Center.
- Assist the Clinical Director with coordinating team engagement including:
- Staff meetings
- Team building events / celebrations
- Community engagement / outreach
- Welcome activities for new team members
- Act as a fill-in RBT as needed in the clinic.
Qualifications
- 1 year(s) of medical administrative experience (ABA experience or a behavioral health field a plus).
- Associate Degree (or higher) in Healthcare Administration or Business is preferred but not required.
- Strong communication and customer service skills.
- Previous medical billing and electronic medical records (EMR) experience is preferred.
- Confident phone etiquette, professional email writing, and strong interpersonal skills.
Benefits
- Annual bonus plan
- Pay rate $20-27/hr
- Medical, dental, vision benefits
- 401k with match
- Short & long term disability
- PTO, Paid holidays, and paid family leave
- Paid employee referral program
- Opportunities for career advancement
Job Summary
Full Time
Social & Legal Services
$49k-61k (estimate)
03/24/2024
06/29/2024
hhfamily.com
EAST NORTHPORT, NY
25 - 50
2019
<$5M
Social & Legal Services
Related Companies
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