Family Housing Services

Family Stabilization Case Manager

Hours: Monday - Thursday

Status: Full Time

Reports to: FHS Supervisor/ Manager

Purpose:

Under the direct supervision of the FHS Supervisor, this position provides direct case management for Anthem members for services in homeless prevention, applications for rental and/or utility assistance, Rapid re-housing due to financial hardship.

Duties, Functions and Responsibilities:

• Conduct initial interview/intake and client needs assessments based on referrals received.
• Determine eligibility for homeless prevention, rent and utility assistance and RRH based on criteria set in grant.
• Collect appropriate documents from client(s) to properly document eligibility (Identification of all household members, income, crisis/need, lease, sustainability, MCO designation, etc.)
• Must be aware of community resources so that correct referrals and information is given to clients to best meet their individual needs.
• Provide case management and supportive services to clients participating in housing program.
• Create individualized case plans with each adult member of the household, based on clients' needs, with the goal of achieving self-sufficiency.
• Review and update client's case plan monthly, and track outcomes.
• Connect client with wrap-around services through other programs offered at HELP, including WORC, Diaper Bank, holiday programs, etc.
• Connect client with mainstream programs, including but not limited to, Medicare, WIC, TANF, SNAP SSI/SSDI.
• Provide client with referrals and resources for other social services and partnering agencies.
• Enter case notes in true time data (daily) into HMIS, reflecting activities of the client's progress.
• Maintain current and accurate client files.
• Maintain clear boundaries with all clients and providers.
• Must never allow yours or the organization's ethical standards to be compromised.
• Other duties, as may be assigned.

Knowledge, Skills and Abilities:

• Knowledge of local social service agencies and mainstream programs.
• Knowledge of social service work, interviewing/referral techniques.
• Experience and understanding of homeless issues.
• Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• Must communicate effectively with persons from a variety of social, cultural and economic backgrounds, and possess a demonstrated understanding and sensitivity to culturally diverse populations.
• Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Must be flexible and have the ability to quickly adjust to shifting priorities.
• Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies and the general public.
• Organize work schedule and effectively manage time.
• Understand and follow all agency policies and procedures.
• General computer knowledge.
• Ability to work flexible hours, as required by consumer case load.
• Ability to perform accurate mathematical equations to calculate client's rent and utility costs, and to request funding to pay those bills.

Qualifications, Education and/or Experience:

• Bachelor's degree in Social Work or related field, or combination of education and experience, substantially equivalent to a bachelor's degree.
• Experience working with homeless individuals, families and children.
• Must pass a background check and pre-employment drug screening.
• Must have a current NV driver's license and clear DMV record. Driver History Reports are required to be submitted on a quarterly basis.
• Bilingual preferred.

Working Conditions:

Work is performed in an office setting, and at various community and residential locations. May be subject to sitting, standing, walking, bending, squatting, lifting, pushing and pulling, and simple grasping.