Family Housing Services

Day One Case Manager

Hours: Monday - Thursday

Status: Full Time

Reports to: FHS Supervisor/ Manager

Purpose:

Under the direct supervision of the FHS Supervisor, this position provides direct case management services to clients receiving housing assistance.

Duties, Functions and Responsibilities:

• Conduct initial interview/intake and client needs assessments.
• Provide case management and supportive services to clients participating in housing program.
• Create individualized case plans with each adult member of the household, based on clients' needs, with the goal of achieving self-sufficiency.
• Review and update client's case plan monthly, and track outcomes.
• Meet with clients on a weekly basis.
• Complete monthly rent requests and income calculation worksheets.
• Conduct regular home visits.
• Connect client with wrap-around services through other programs offered at HELP, including WORC Job Readiness Workshops and WIA Program, Baby First Services, SNAP benefits, EAP or Project Reach application, holiday programs, etc.
• Connect client with mainstream programs, including but not limited to, Medicare, WIC, TANF, SSI/SSDI.
• Provide client with referrals and resources for other social services and partnering agencies.
• Enter case notes in true time data (daily) into HMIS, reflecting activities of the client's progress.
• Maintain current and accurate client files.
• Maintain clear boundaries with all clients and providers.
• Must never allow yours or the organization's ethical standards to be compromised.
• Provide transportation to clients to ensure appointments are kept.
• Complete monthly report as per TBRA grant guidelines.
• Other duties, as may be assigned.

Knowledge, Skills and Abilities:

• Knowledge of local social service agencies and mainstream programs.
• Knowledge of applicable statutes and regulations.
• Knowledge of social service work, interviewing/referral techniques.
• Experience and understanding of homeless issues.
• Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• Must communicate effectively with persons from a variety of social, cultural and economic backgrounds, and possess a demonstrated understanding and sensitivity to culturally diverse populations.
• Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Must be flexible and have the ability to quickly adjust to shifting priorities.
• Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies and the general public.
• Organize work schedule and effectively manage time.
• Understand and follow all agency policies and procedures.
• General computer knowledge.
• Ability to work flexible hours, as required by consumer case load.
• Ability to perform accurate mathematical equations to calculate client's rent and utility costs, and to request funding to pay those bills.

Qualifications, Education and/or Experience:

• Bachelor's degree in Social Work or related field, and experience working with homeless individuals, families and children.
• Professional experience, as required by education.
• Must pass a background check and pre-employment drug screening. Random drug screenings are performed.
• Must have a current NV driver's license and clear DMV record. Driver History Reports are required to be submitted on a quarterly basis.

Working Conditions:

Work is performed in an office setting, and at various community and residential locations. May be subject to sitting, standing, walking, bending, squatting, lifting, pushing and pulling, and simple grasping.