Overview

 Helmer Scientific designs, integrates, manufactures, markets, and distributes specialized medical and laboratory equipment to clinical and life science customers in over 125 countries. 

At Helmer:

• We offer competitive salary and benefits
• We offer a positive team environment
• We offer an opportunity to fulfill potential by performing meaningful and rewarding work
• We are committed to serving customers, team members and the world community

Are you ready to join us and make a difference? We have a career opportunity for a Field Service Engineer II to join our team!

Responsibilities

The Field Service Engineer II:

• Is responsible for installing, maintaining and troubleshooting Helmer and non Helmer medical devices in Hospitals, ambulatory facilities, research facilities and other life science laboratory environments that utilize scientific grade refrigerators. Similar troubleshooting and repair activities are also performed at Depot level.
• Identifies and recommends which products or services best fit customer needs. Experience in refrigeration troubleshooting and repair is required.
• Also has elevated responsibilities with regards to providing guidance and assistance to Level 1 FSE’s.

Qualifications

Relative Work Experience: 3-6 years related work experience (refrigeration, HVAC and electro-mechanical troubleshooting and repairs, cascade refrigeration is a plus).

Education: High school diploma (AS/BS in refrigeration discipline or other technical discipline preferred).

Certifications / Licenses: EPA Universal certification preferred. Hold valid driver’s license and acceptable driving record as determined by our Insurance company

Computer Systems / Software: Proficient in Microsoft Office Suite.

Key Competencies:

• Strong analytical, troubleshooting and problem solving skills relating to refrigeration systems and controls.
• Multi stage or cascade refrigeration experiences a plus.
• Proactively develops customer relationships by making efforts to listen to and understand the customer’s needs; anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
• Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
• Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
• Sales aptitude demonstrating strong customer service and relationship skills
• Professional communication skills

If you don’t meet the minimum requirements we’ve listed, but still think you are qualified for the job, you are welcome to apply for consideration.

 As an EEO/AA Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, ancestry, disability status, sexual orientation, gender identity, genetic information, veteran status or any other protected characteristic. . 

Helmer is committed to creating a diverse, equitable, and inclusive workplace in which we respect and celebrate each person.