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Customer Service Rep
Helmer Scientific Noblesville, IN
$33k-41k (estimate)
Full Time 8 Months Ago
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Helmer Scientific is Hiring a Customer Service Rep Near Noblesville, IN

Overview:
Helmer Scientific designs, integrates, manufactures, markets, and distributes specialized medical and laboratory equipment to clinical and life science customers in over 125 countries.
At Helmer:
  • We offer competitive salary and benefits
  • We offer a positive team environment
  • We offer an opportunity to fulfill potential by performing meaningful and rewarding work
  • We are committed to serving customers, team members and the world community

Are you ready to join us and make a difference? We have a career opportunity for a Customer Service Representative to join our team!

Responsibilities:
The Customer Service Representative:
  • Provides domestic and international customer support via telephone, fax and e-mail to our internal and external customers.
  • Support includes product and part support, order entry, CRM data entry, coordination of shipping requirements and varying degrees of assistance to customers.
Qualifications:
Relative Work Experience: 0-3 years related work experience. Prefer call center or customer service experience.
Education: High school diploma (AS/BS in Business Admin, Communication or related degree preferred).
Certifications / Licenses: None required.
Computer Systems / Software: Proficient in Microsoft Office Suite (FourthShift and GoldMine preferred).
Key Competencies:
  • Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
  • Demonstrates ability to plan and prioritize work; assess work requirements; make timely and appropriate decisions; use good judgment; meet time commitments.
  • Capable of following established procedures and ensuring accuracy in documentation and data; concentration on routine work details amid periodic interruptions.
  • Participates and supports team activities; is open to the ideas, diverse views and opinions of others; offers opinions constructively; offers assistance when needed.
If you don’t meet the minimum requirements we’ve listed, but still think you are qualified for the job, you are welcome to apply for consideration.
As an EEO/AA Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, ancestry, disability status, sexual orientation, gender identity, genetic information, veteran status or any other protected characteristic.

Helmer is committed to creating a diverse, equitable, and inclusive workplace in which we respect and celebrate each person.

Job Summary

JOB TYPE

Full Time

SALARY

$33k-41k (estimate)

POST DATE

08/03/2022

EXPIRATION DATE

02/16/2023

WEBSITE

helmerinc.com

HEADQUARTERS

Noblesville, IN

SIZE

200 - 500

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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

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The best CSRs are genuinely excited to help customers.

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Customer service reps may use a variety of tools as part of their role.

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At banks, customer service reps may need to have some former experience handling money and making change.

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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

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Don’t worry about acquiring expensive gear; focus on the learning first.

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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

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