1 Sales Support Specialist - Manufacturing (FT) Job in Beachwood, OH
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Sales Support Specialist - Manufacturing (FT)
$59k-75k (estimate)
Full Time | Durable Manufacturing
0 Months Ago
Helix Linear Technologies is Hiring a Sales Support Specialist - Manufacturing (FT) Near Beachwood, OH
Job Summary:The Sales Support Specialist role is responsible for supporting the Sales Team with data entry tasks, providing pricing and availability information, generating quotes and proposals, order entry, contract reviews, and follow-up on customer orders.
Essential Functions:
- Respond to general customer service inquiries (internal/external).
- Quote / proposal generation - Provide price and delivery information.
- Answer telephone as needed and route calls to appropriate staff members.
- Enter orders using Epicor ERP system and SalesForce.com software platform.
- Contract review, including verifying terms on customer purchase orders.
- Confirming lead times with manufacturing.
- Follow-up on customer orders.
- Address customers' needs utilizing internal resources such as Engineering, Accounting, Manufacturing, Shipping, etc.
- Provide ongoing customer support. Develop and maintain professional customer relationships.
- Scan and file digital documents.
- Develop and maintain professional customer relationships.
Education:
- Associates Degree.
Experience:
- Minimum three years in a customer service related field.
Specific Skills:
- Excellent communication skills, written and verbal.
- Detail orientated and strong ability to multitask.
- Project Management.
- Passion for customer service.
Specialized Knowledge:
- Computer Proficiency: Microsoft Word, Excel, E-mail and web browsing.
- Problem solver, understand production and purchasing terminology, able to diffuse volatile customer situations, customer focused, manufacturing background.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
About Helix Linear Technologies:
Helix Linear Technologies is a market leader in the design, engineering, and manufacturing of precision linear motion and power transmission systems and components. Our mission is to be an innovative and responsive organization whose linear motion products are engineered, manufactured and delivered to meet or exceed our customers' specifications and expectations.
Although the numerous awards that we have received speak for themselves, the day-to-day operational excellence that supports the level of service that we provide cannot be overstated. Helix Linear Technologies is committed to the highest levels of customer satisfaction and providing our customers with high-quality, high-value products that are delivered on time at a competitive price.
For consideration, please email your resume and cover letter to careers@helixlinear.com.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$59k-75k (estimate)
POST DATE
05/31/2023
EXPIRATION DATE
05/14/2024
WEBSITE
helixlinear.com
HEADQUARTERS
BEACHWOOD, OH
SIZE
25 - 50
FOUNDED
1969
TYPE
Private
CEO
JASEPH NOOK
REVENUE
$5M - $10M
INDUSTRY
Durable Manufacturing
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