Digital Strategy Consultant - Level 1

Helium SEO is hiring a Digital Strategy Consultant as the project lead. This opportunity is available in-office at our Cincinnati location. We do offer a hybrid model working Tuesdays and Thursdays from home..

In this role, you will bring professionalism, enthusiasm, and exceptional communication skills to serve your assigned clients. You will be the right-hand individual responsible for providing excellent B2B customer service. 

Role expectations include:

• Manage customer relationships and projects for your assigned client accounts 
• Provide a consultative approach to clients with Digital Marketing strategy
• Analyze client data and present it in a way the client can fully understand and digest
• Proactively manage client campaigns, organizing internal and external resources to achieve superior results for customers
• Using your exceptional communication skills, you will give customers a great experience through the entire course of their campaign
• Create professional and accurate monthly reports for clients 
• Conduct regular calls with your clients
• Liaison between your clients and the team of SEO, SEM, & CRO engineers, knowing when clients need to connect with an engineer directly

Required Skills

• 1-3 years of digital marketing experience
  • SEO and SEM are a plus, but if you have experience in one area, we can teach the other
• Experience strategizing digital marketing campaigns and reviewing reports
• Must have B2B client-facing experience and feel personally invested in client success
• You are detail-oriented, highly organized, and able to prioritize and see projects through to completion
• You are comfortable and experience having conversations around upsells and renewals 
• You have a high sensitivity to client happiness and can easily tell when a client isn’t sharing what they feel
• You are calm under pressure and can help clients feel great about their campaign 
• You are a highly skilled communicator and enjoy engaging with others
• You thrive in a fast-paced and dynamic environment
• Extremely goal-oriented with a positive attitude and high energy
• Contagious enthusiasm for the web industry and technologies
• Ability to perform well with or without detailed directions
• Experience with WordPress and basic HTML, Ahrefs, Moz, SEMRush, Hubspot, and other analytics tools
• Certifications in Google Analytics, AdWords, and other industry digital marketing and analytics tools are preferred but not required

Expectations

For you to be the next Heliumite, you MUST exemplify our Core Values: Extraordinary Service, Responsive Communication, If it is to be then it is up to me, Problem Solver, Proactive, Under promise yet Overdeliver, and Achieve the North Star.

We believe culture is the most important thing we must get right at this early stage in our journey. If we get the right people working together in productive ways, we can do anything. In this role, you will spend most of your day communicating. You will create and communicate successes for your clients, and when there are issues, you will deal with them tactfully and professionally. You will own your customer accounts completely, putting their results first and making sure that they are receiving world-class service. 

About You

You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience. 

You are driven to do amazing work and complete every task to the best of your ability. 

You constantly push yourself to get more done in less time by attacking your work with intensity. 

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

Compensation & Benefits

Helium offers full medical and dental coverage and currently covers up to 90% of medical premiums for employees. We offer a retirement account, $100,000 in life insurance for every employee, unlimited PTO, paternity leave, and all the Helium swag you could ever need. In addition, Helium is known for its fun and collaborative work environment, and even the household dog is invited!

Come join a dedicated but fun-loving team and help us improve the digital marketing industry one client at a time!