General Position Description:

This person will be responsible for providing forklifts services and solving technical issues. The person will serve as a technical expert in helping and responding to technical questions from forklifts dealership/distributors.

Specific Position Responsibilities:

· Maintain a professional appearance towards customers on the telephone and by correspondence as well as in person.

· Provide service and support to our dealers/distributors in the US and outside countries.

· Provide in-depth troubleshooting via phone with dealers / technicians

· Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

· Provide warranty support and Troubleshooting products issues.

· Assist the Aftermarket Sales with identification of warranty vs. non-warranty issues

· Provide products training and technical assistance to dealers/distributors.

· Make technical recommendations to maintenance technicians and or treatment plant operators.

· Work closely with forklifts sales team, warehouse, products team and China support team

· Responsible for on-site training of customer personnel to Heli Technology standards.

· Work with sales team, spare parts group and management to resolve escalated problems

· Provide written reports to the Director of Service on all activities carried out on site and complete all required documentation in a timely manner.

· Assist when needed in the parts department with recommending spare parts and wear parts to existing and new customers

· Special projects as assigned.

Job Qualifications:

• A minimum of 5 years technical and mechanical experience in the forklift industry.
• Minimum of 2 years Electric Forklift repair experience
• Associate degree or above
• Excellent communication skills.
• Demonstrated ability to read and understand technical manuals and schematics needed for operation, troubleshooting, diagnostics and repairs of forklifts.
• Motivated individual, self-directed, self-starter who can take on multiple projects at the same time and prioritize with minimal supervision
• Energetic, willing to take on new projects.
• Team player
• The ability to keep pace with industry innovations to make sound recommendations to customers

Job Type: Full-time

Pay: $59,000.00 - $71,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you related to anyone currently employed by Heli America Inc
• Are you related to anyone currently employed with Heli America Inc

Experience:

• Mechanical knowledge: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Atlanta, GA 30349: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person