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Overview
Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
Responsibilities
Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension.
Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
Read and verbally recite exact messages for guests.
Initiate emergency response as necessary and legibly document pertinent details.
Qualifications
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Last updated : 2024-05-09
Full Time
Accommodations
$42k-50k (estimate)
05/01/2023
05/23/2024
heihotels.com
NORWALK, CT
3,000 - 7,500
2002
ANTHONY RUTLEDGE
$200M - $500M
Accommodations
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PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard.
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Career tips from people on PBX Operator jobs
A PBX Operator has to deal professionally and politely.
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The operators take care of making sure that calls are transferred to the right person.
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PBX operators need strong people and communication skills.
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