Back of House Operations Manager - Housekeeping/Engineering

Ensure adherence to cleanliness standards in guestrooms and heart-of-the-house areas through effective training, staffing, and supervision. Manage operating supplies efficiently and monitor guest service to uphold guest satisfaction. Oversee preventive maintenance, life safety systems, and utility monitoring while ensuring compliance with standards and regulations. Act as the liaison between Housekeeping, Engineering and Front Office.

Location: The Whaler Resort - 2481 Ka'anapali Parkway Lahaina, HI

Start Date: ASAP

Pay Range: $65,000 - $70,000 / annually

Schedule: Flexible schedule, some weekends, evenings, and holidays may be required

Housekeeping:

Plan, organize, and monitor staff workload to maintain cleanliness standards.
• Develop and implement expense management controls.
• Conduct periodic inventory of housekeeping supplies, amenities, and equipment
• Utilize labor management tools for scheduling and cost control.
• Interview, hire, train, and manage staff performance.
• Resolve guest issues to maintain high satisfaction levels.
• Evaluate furniture and fixtures within a unit and effectively communicate any issues or resolutions to Owner Services for proper follow-up with the owner.
• Coordinate maintenance projects and preventative maintenance
• Ensure department compliance with OSHA requirements.
• Conduct daily and monthly staff meetings, provide guidance.
• Provide clear direction to staff through verbal and written communication.
• Perform any other assigned duties.
• Final inspection of ready unit to ensure that the unit is prepared to meet the standards expected by the owner or the next occupying guest.
• Ensure all housekeeping work orders are entered properly into the track system for efficient management and timely resolution of issues.

Engineering:

• Follow preventative maintenance procedures for guestrooms.
• Maintain department budget and supplies inventory.
• Supervise, train, and manage engineering staff.
• Maintain accurate records and filing systems.
• Ensure safe and efficient operation of engineering spaces.
• Identify maintenance needs and train team members in life safety procedures.
• Lead Safety Program (SWIM) and monthly Safety Committee Meetings
• Perform any other assigned duties.
• Ensure all maintenance work orders are entered properly into the track system for efficient management and timely resolution of issues.

• 3 years management experience, with at least 3 years in housekeeping/engineering.
• High School diploma or equivalent required; Bachelor's Degree preferred.
• Knowledge of housekeeping operations and management.
• Ability to resolve conflicts and manage multiple tasks.
• Understanding of hotel operations, including safety and quality assurance.
• Effective verbal and written communication skills.
• Leadership skills to motivate staff and accomplish goals.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.