Heavy Duty Tire, LLC is a family owned and operated Commercial Tire Facility providing sales and service throughout the country with its headquarters located in West Palm Beach, FL.

We are now accepting applications for a full-time Solutions/ Inside Sales Representative to join our team at our West Palm Beach location.

At Heavy Duty Tire, we are committed to creating a culture where team members are supported, connected, and engaged. In addition to a great work environment, this position offers excellent advancement opportunities for motivated individuals within our rapidly growing company as well as a competitive salary and benefits package. 

Job overview:

The primary function of the Solutions Team is to streamline the method of communication between our staff and our customers ensuring orders and inquiries are processed promptly and efficiently by assisting customers in a manner that is consistent with our standard of quality.

The Solutions Representative will perform the same function as a typical customer service representative focusing on incoming customer calls.

The Solutions Representative must have strong product knowledge as well as a comprehensive understanding of the company’s internal processes. As the role evolves, demonstrating adaptability will be imperative to the success of the team and each representative must be prepared to meet the demands of a continuously changing environment.

Key responsibilities include but are not limited to:

• Answer incoming customer service calls
• Answer product related questions
• Troubleshoot customer issues
• Provide customers with buying options
• Confirm product availability
• Answer pricing questions
• Prepare and send quotes
• Prepare work orders
• Work with Purchasing Department related to hard-to-find products
• Relay customer inquiries to Sales Managers within their respective territories
• Performs other related duties as assigned

Requirements:

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent time management skills with a proven ability to meet deadlines
• Must be proficient in Microsoft Office applications, Word, Outlook, Excel
• Excellent organizational skills and attention to detail
• Must have a valid driver's license and clean driving record

Benefits:

• Medical, Dental & Vision Insurance
• Paid vacations and holidays
• Group Life and AD&D
• 401k with 3% company contribution independent of employee contributions