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Job Description

Case Manager

BASIC FUNCTION: Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files are in compliance with State and Federal Regulations


  • Primary contact for Consumers/Legal Representatives/Guardians and family members
  • Prepare documentation and attend Consumers initial and annual assessments
  • Process New Consumer intake documentation
  • Request Verification of Diagnosis (VOD) from consumers doctor(s)
  • Request/Process Consumer supplies per request to venders (Geneva Woods ext.)
  • Request/Process Consumer products such as Life Line Services
  • Fax completed documentation to the State of Alaska to process information
  • Complete Consumers sample timesheet (PCA/Waiver) for signature
  • Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
  • Assist Consumer with hiring/terminating Personal Care Assistant(s)/Caregivers
  • Participate in consumers Fair Hearings
  • Write and process expedited assessments and amendments
  • Process incoming and outgoing transfers
  • Schedule and attend Home Visits with Consumers two times per year
  • Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.
  • Ensure program compliance, safety procedures contracts, and State and Federal regulations.
  • Handle confidential and sensitive information with poise, tact, and diplomacy
  • Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
  • Organize and prioritize a large volume of information and assignments, including paper and electronic filing through network server
  • Work independently and within a team on special and ongoing projects when necessary
  • Projects a positive image of the organization and conducts them self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.
  • Perform all other duties as assigned
  • Assist Program Director, Executive Director, Care Coordinator Administrator, and CEO as needed.


  • Strong interpersonal skills and customer service
  • Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
  • Knowledge of various Microsoft software applications, such as Microsoft Word, Microsoft Excel.
  • Must be able to type 65 WPM
  • Multi-line phone, copiers and fax machines
  • Effective written and oral communication skills
  • Ability to consistently be at work and on time
  • Ability to maintain a confidential working relationship
  • Excellent personal organizational skills
  • Ability to follow oral and written instructions
  • Ability to communicate effectively and maintain a positive attitude


  • Must have a high school diploma or GED with 2 years experience in the Healthcare Field
  • Must be at least eighteen years of age and have a valid Alaska Drivers License
  • Must be able to pass a Criminal Background Check
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations.
  • Position continually requires demonstrative poise, tack, and diplomacy
  • Must be able to interact and communicate with individuals at all levels of the organization.
  • Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
  • Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands


  • Ability to work in an office setting
  • Prolong sitting
  • Position may require extended hours including evenings and weekends
  • Travel to and from clients residence


  • Monday thru Friday


  • Competitive Pay
  • Paid Time Off
  • Healthcare
  • Dental
  • Vision
  • Life Insurance 
  • Health Savings Account
  • 401K Savings Plan


Note: The above statements are intended to describe the general nature of the work performed. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position. HAHOC reserves the right to require that other tasks be performed when warranted (for example by emergencies, changes in personnel or workload, corporate reorganization, or technical development).

Hearts & Hands Of Care, Inc is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.

Company Overview

  • Website
  • Headquarters ANCHORAGE, AK
  • Size 50 - 100
  • Founded 2005
  • Type
  • Revenue $10M - $50M
  • Industry Healthcare
  • About hearts and hands of care

Skills for Case Manager

The job skills required for Case Manager include Customer Service, Communicates Effectively, HIPAA, background check, Organizational Skills, Attention to Detail etc. Having related job skills and expertise will give you an advantage when applying to be a Case Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Case Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Case Manager

The following is the career advancement route for Case Manager positions, which can be used as a reference in future career path planning. As a Case Manager, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Case Manager. You can explore the career advancement for a Case Manager below and select your interested title to get hiring information.