Full Job Description

Heartland Center for Reproductive Medicine is seeking a mature, driven Medical Front Desk/Receptionist with a variety of skills who is able to work with patients and is able to document patient accounts in our EHR. In addition to being detailed oriented, the applicant must have a dynamic and professional personality with our patients, both in person and on the phone. Applicant must be flexible during weekdays if clinic runs beyond scheduled hours.

Job Duties:

• Welcome patients as they contact the clinic personally or by telephone.
• Schedule appointments
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Reviews and verifies patient coverage of insurance.
• Work closely to Medical and Nursing staff to assure smooth patient flow and cut down on waiting time.
• Appointment scheduling
• Call and remind patients of her appointment.
• Follow up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to the office manager.
• Other related duty as the job requires.

Job Requirements:

• Ability to work under pressure.
• Ability and willingness to treat all patients with the utmost kindness and consideration.
• Friendly personality with the desire to work with the public.
• Ability to handle multi-functions.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person