21 Customer Account Coordinator Jobs in Charlotte, NC
HEARTH & HOME TECHNOLOGIES is Hiring a Customer Account Coordinator Near Charlotte, NC
Responsibilities:
Scheduling
- Schedules installations and service calls as required by the builder and homeowner customers.
- Schedules fireplace startups, builder and homeowner warranty and service calls.
- Handles reschedules and warranty claims promptly and with a high sense of urgency.
- Pulls permits, calls in inspections and closes out permits.
Customer Service
- Receives and processes incoming sales and service orders.
- Ensures that all Purchase Orders from customers are received, are accurate and are linked.
- Answers all phone calls quickly and efficiently to minimize abandoned calls and any voicemail and return all phone calls daily.
- Communicates any issues with the installations or warranty/claims with the appropriate Branch and sales representatives to ensure all customer expectations are met.
Accounts Receivable
- Work with builders to resolve AR issues.
- Collect payments for COD & HOLD customers.
- Invoices all completed jobs daily from the E-Ticket processing folder.
Qualifications:
- Experience with scheduling installations or service in new home construction industry preferred.
- High School Diploma or equivalent.
- Excellent written communication skills.
- Must have a good working knowledge of computers.
- Ability to enter data quickly and accurately into all systems.
- Ability to use Microsoft Office software and to learn new programs.
What is in it for you?
- Competitive compensation with opportunities for growth
- Medical, Dental, Vision Insurance
- 401k match
- Cash Profit Sharing (after one year of employment)
- Discounted Stock Purchase Plan
- Paid Time Off
- Paid Holidays
- Tuition Assistance
- This position offers an opportunity for new experiences, development, and future career opportunities within HNI Corporation.
About Working for Hearth & Home Technologies
Job Summary
Full Time
Durable Manufacturing
$43k-56k (estimate)
04/03/2024
06/01/2024
hcarthnhomc.com
Lakeville, MN
<25
Durable Manufacturing
Related Companies
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