Reports to: Color Management Sales and Dyeing Operations Manager

Location: Charlotte, NC

Position Summary:

The Account Coordinator plays a crucial role in maintaining strong relationships with our retailer/brand-owner customers and ensuring their satisfaction with Archroma products and services. This position operates with minimal supervision and requires making important decisions that directly impact customer satisfaction.

Key Responsibilities:

• Serve as the primary communications channel between Archroma and our retailer/brand-owner customers, engaging via telephone, in-person meetings, and representing Archroma at trade shows and industry events.
• Manage the timely delivery of Archroma products and services to customers, including inspecting products and projects prior to shipping and billing to ensure accuracy.
• Maintain the integrity of data for assigned customers and their products, ensuring accuracy and completeness.
• Conduct color searches for customers and prospects using the spectrophotometer, preparing color search samples for shipment, and assisting with training classes for prospects and customers.
• Assist with the digital and physical onboarding of new product libraries, customers, and businesses, including creating samples and prototypes as needed.
• Serve as backup support for business operations, swatch production, shipping, and dyeing operations within the Archroma Operations team.
• Assist shipping staff with customer orders, billing, and invoicing to ensure accuracy and on-time deliveries.
• Log and resolve customer complaints, including measuring shelf inventory using the spectrophotometer.
• Perform other duties and tasks as assigned by the Sales and Dyeing Operations Manager or Global Director.

Critical Success Factors:

• Alignment with Archroma’s culture
• Demonstrated ability to work in a fast-paced, dynamic environment, managing multiple topics at a time
• Results-oriented, with a very strong drive and work ethic and commitment to excellence.
• Strong communication skills internally as well as externally
• Strong entrepreneurial thinking and experience working with b2b customers and internal professional staff
• A creative, yet pragmatic problem solver; Methodical and hands-on as well as detail oriented.

Desired Skills and Experience:

• College Degree or equivalent experience
• Minimum of 3 years of experience with Archroma or equivalent industry experience.
• Excellent communication skills, both verbal and written.
• Excellent computer skills with a strong working understanding of Microsoft Excel, Powerpoint and Word.
• Experience with visual and digital color approval processes, color science, color evaluation software and spectrophotometers is a plus.
• Strong color vision as determined by tests administered by Archroma’s health services staff.