Job description

Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team!

Responsibilities:

• Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge.
• Create, optimize, and evolve retention strategies to sustain patients.
• Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction.
• Build sustainable relationships with patients through open & continuous communication.
• Uphold the highest level of integrity and customer service.

Requirements:

• Must be fluent in conversational Spanish.
• Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties.
• Ability to develop new techniques to ensure customer preservation.
• Exceptional documentation skills.

Job Type:

Full-Time

Salary: $18.00 - $23.00 per hour

What we offer:

• **Supportive management team
• **Growth opportunities**
• **401K Retirement Benefit**
• **Sick day and PTO benefits**
• **Employee of the month incentive**

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person