Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 

• A mission-oriented mindset 

• Work-from-home flexibility 

• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Your Role As a HealthStreamer 

Position Summary

HealthStream Credentialing, located in Nashville, TN, is a leading provider of software that simplifies payer credentialing and network management for US health plans. We serve 1,000 clients with thousands of software users that represent 300,000 healthcare providers (physicians, allied health professionals, and physician extenders) in various healthcare, dental, chiropractic, and revenue cycle management (RCM) organizations across North America – with a growing focus on health plans as a target market.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Responsible for selling payer credentialing and network management software solutions, and possibly additional HealthStream solutions, to health plan prospects with a specific focus on our existing hospital customer base with owned/operated health plans within their system.

• Responds to inquiries from prospects, presents and demonstrates solutions, delivers proposals and pricing, and shares advice and best practices to ensure successful implementation of HealthStream Credentialing solutions.

• Seeks to align solutions with prospects’ objectives, build relationships and credibility with key stakeholders, and meet or exceed an assigned sales quota.

• This individual will have responsibility for the sales process for assigned solutions, including prospecting, lead follow-up, qualifying, positioning, demonstrations, presentations, objection handling, and contract negotiations through sale closure.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor’s degree in related area or equivalent combination of education and experience

• Excellent communication skills and the ability to quickly develop relationships (internally and externally)

• Team player with customer service orientation and positive attitude

• High level of integrity and professionalism

• Minimum 5 years sales experience

• Minimum 3 years healthcare software sales, preferably having targeted health plans before, with track record of quota achievement

• Demonstrated history selling enterprise software solutions to senior level decision makers

• Successful track record closing business remotely using technology

• Experience working trade shows and conferences

• Understanding of credentialing / network management process is a plus

• Enthusiasm, initiative and ability to operate independently with limited oversight

• Focus on exceeding expectations

• Ability to travel up to 15 – 20%

Skills and Abilities Required

• Solid computer skills, including proficiency in Microsoft Windows and Office (Outlook, Word, Excel)

• Familiarity with use of CRM tools (Salesforce)

• Excellent written and verbal communication

• Exceptional presentation skills with experience presenting to audiences of up to 20 individuals

• Solid computer skills, including proficiency in Microsoft Windows and Office (Outlook, Word, Excel)

• Familiarity with use of CRM tools (Salesforce)

• Excellent written and verbal communication

• Exceptional presentation skills with experience presenting to audiences of up to 20 individuals

• Ability to solve practical problems and deal with variables where limited standardization exists

• Ability to interpret a variety of instructions furnished in a variety of forms

• Ability to present and demonstrate solutions in a way that is compelling & easy to understand

• Ability to succeed in a team selling environment

• Ability to support and model HealthStream’s vision and values

• Ability to communicate well with all levels of personnel

• Ability to see to utilize computer and monitor

• Ability to sit at a computer

• Manual dexterity to manipulate keyboards and phones

• Ability to speak in a clear and moderated voice

• Standing, walking, lifting small objects (under 20 pounds) occasionally

Competencies

Outcomes Focused - Being accountable for one’s actions and work outputs as well as those of one’s team and taking responsibility for resulting consequences.

Communication & Positive Presence - Demonstrating a professional demeanor, generating confidence, and expressing thoughts, expectations, ideas, and intent effectively and appropriately.

Building Relationships - Building respect among team members and with others in the organization; cooperating and working effectively with others in the pursuit of common goals.

Critical Thinking - Using sound judgment and fact-based analysis to make decisions and develop solutions that meet organizational goals/objectives, while considering the implications to one’s domain.

Implementing Change - Effectively executing and monitoring the effects of organizational change within one’s domain; encouraging others to embrace change.

Continuous Improvement - Keeping an open mind; suggesting new ideas or ways of doing things in order to streamline processes, address inefficiencies, and increase client/customer satisfaction.

Developing Others - Providing advice, training, and feedback to employees for the purpose of developing potential and enhancing performance.

Managing Projects & Resources - Utilizing a structured approach to effectively track projects. Optimizing resources to meet project goals on time.

Work Ethic - Setting high standards for one’s own work and the work of team members; persevering toward objectives and achieving quantifiable results.

Delegating & Motivating Others - Empowering others to take on new challenges and solve problems, while providing sufficient resources to support their efforts.

Industry & Market Knowledge - Synthesizing in-depth knowledge of one’s own industry and its major competitors in order to maximize results.

Benefits 

HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!