Benefits:

• Health
• Dental
• Vision
• 401(K)
• 401(K) matching
• Life and Disability
• Paid Time Off
• Holidays

Salary:

$45,000 annual / $21.63hr

Essential Functions:

• Monitors Help Desk software for new ticket creation and assigns support tickets to appropriate service level personnel.
• Reviews ticketing queues daily to ensure timely resolution and escalation of support tickets to appropriate staff.
• Ensures that all problems are logged, assigned for resolution, prioritized, tracked and resolved in a timely manner. Ensures Director of the department is informed of critical or outstanding issues.
• Serves as Level I or Level II help desk support.
• Troubleshoots and repairs hardware and software malfunctions.
• Installs and replaces hardware & software as needed.
• Configures, installs and moves personal computers and telephones.
• Diagnoses and repairs printer malfunctions.
• Works as liaison between other company system’s vendors and assists when needed.
• Corrects software configuration problems.
• Enforces computer systems security policies to maintain compliance.
• Performs and maintains system administration functions for Help Desk/Intranet/Email Systems.
• Interfaces with Healthstar employees to resolve problems regarding the computer systems.
• In person regular and punctual attendance.
• Attends meetings as required.

Skills/Abilities:

• Experience with Windows 10 & 11 desktop and Server 2008 R2, 2012, 2016 operating systems, Microsoft applications (Word, Excel, Outlook, etc.)
• Experience with supporting Active Directory, Microsoft Exchange, and Microsoft Office 365.
• Must have ability to communicate effectively in user-friendly terms verbally and in writing.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all employees and staff.
• Must have ability to solve problems and be able to work independently without much supervision.
• Must have skills in critical thinking, communication, and effective interpersonal skills.
• Must have the ability to work cooperatively as a member of office staff and team.
• Responsibilities and working conditions may evolve as needs change.
• Required to travel to all outside offices.
• Requires some late evening hours or weekends when necessary.

Mental/Physical Requirements:

• Involves sitting approximately 90 percent of the day, walking, bending, kneeling, stretching, or standing the remainder.
• Some travel to remote locations is required.
• May need to lift up to 50 pounds occasionally.

Qualifications: Education:

AS Degree in Information Technology or equivalent work experience

License and Certifications:

A Certification preferred, Consideration given for industry certifications and job experience