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Clinical Operations Director functions as the on-site liaison between Intake services and other internal agency components as well as outside entities. Primary responsibilities include: contributing to the creation/changes of the clinical workflow in intake, chairing and creating the agenda for the team meeting, providing clinical oversite of AOD/LPHA staff, coordinating care with the medical team, including psychiatry and MAT services, at HR360 clinics. Ensures that clients meet criteria for admission at our various programs and meets medical necessity. The Clinical Operations Director performs these duties in collaboration with the Intake Director and will report to the Intake Director. Additional duties include assisting staff to achieve and maintain accuracy in multiple EMR systems, ensuring MH/AOD coverage, and providing or assigning crisis intervention and completing assessments services as needed.
Administrative/Coordinating Responsibilities: Provides liaison between the MH facility staff and other internal agency components and outside entities. Actively manages workloads and assignments to ensure productivity meets agency requirements. The expectation is that each intake LPHA provides several intake assessments daily, including but not limited to LOC’s, Mental Health one shots and 3.2 Withdrawal Management LOCS. Maintains the scheduling for assessments on MH Calendar and tracks completion of assessments. Ensures coverage for the facility e.g. assists staff in coordinating time off, ensuring coverage during the holidays and minimizing gaps in coverage due to required trainings etc. Assist to ensure timely correction of errors for staff relating to multiple EHR systems with a maximum turnaround time of 24 business hours. Fields referrals from outside entities and community partners. Clinical Operations Director will provide consultation as needed to AODs/LPHAs within the department. Assist with psychological crisis either directly or by assigning other mental health staff as appropriate. Works to improve workflows in collaboration with the Intake Director. Adheres to metrics related to bed flow/utilization and county contract deliverables related to Intake.
Direct Service and Individual Responsibilities: Conducts assessments, including but not limited to LOC’s, Mental Health One Shots and 3.2 Withdrawal Management LOCS. As needed, provides crisis intervention with referrals out to crisis support services. Provides support and psycho-education about health and mental health problems that include screening clients for appropriate levels of services, assessments and referrals. Maintains confidentiality while working as part of a treatment team and adhering with intake norms. Consults with Residential Program Leadership and staff, participates in county/leadership meetings, coordinates integrated care with medical/MAT Clinic. Attends staff and agency meetings. Participates in agency trainings as required. Complies with Board requirements for license registration/renewal of intake staff. Direct reports include all LPHAs and SUD Counselors.
Documentation Responsibilities: Conducts assessments (LOCS, 3.2's or One Shots) and completes same day documentation in Welligent and Avatar. Keeps a tracking log of referrals out to mental health program, clients who want detox only services and clients with approved residential authorizations.
And, other duties as assigned.
Education and Experience Required:
Desired:
Background Clearance:
Knowledge Required:
Desired:
Skills and Abilities Required:
Desired:
We will consider for employment qualified applicants with arrest and conviction records.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
Full Time
Ambulatory Healthcare Services
$155k-201k (estimate)
04/15/2023
05/02/2024
healthright360.org
LOS ANGELES, CA
200 - 500
1966
$50M - $200M
Ambulatory Healthcare Services
Our Mission HealthRIGHT 360 gives hope, builds health, and changes lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, substance use disorder treatment and re-entry services. History To address the thousands of adolescents and young adults that were streaming into San Francisco for the cultural revolution of the 1960s, Haight Ashbury Free Clinics (HAFC) opened its doors in 1967 as the first free medical clinic in the country. During the first week of operation over 400 patients were seen. HAFC has been an innovator in d...elivering primary health care services to many of the people who can least afford them. Health Care is a Right, Not a Privilege has been the guiding principle as well as its famous tagline. Walden House was founded in 1969 in the same Haight-Ashbury district of San Francisco to help homeless and runaway adolescents with substance use disorder problems. Today, Walden House treats people with mental health and substance use disorder problems at various residential and outpatient centers throughout California, including in-prison treatment programs, and facilities in San Francisco and Los Angeles, providing drug and alcohol treatment and mental health, vocational and housing services for people transitioning back into their communities. Like HAFC, Walden House has always served people who are uninsured, homeless and socio-economically disenfranchised, including those with HIV/AIDS. Haight Ashbury Free Clinics and Walden House have both grown over the years, becoming national models for community healthcare, substance use disorder treatment and mental health services. The organizations merged on July 1, 2011 to best serve the most vulnerable members of our community. On July 1, 2012, Haight Ashbury Free Clinics Walden House adopted a new name: HealthRIGHT 360. A Growing Family of Programs Asian American Recovery Services (AARS) joined the family of HealthRIGHT 360 programs in 2013. Founded in 1985, AARS has grown to serve thousands of people throughout San Francisco, San Mateo, and Santa Clara counties. In 2014, North County Serenity House of San Diego county and Womens Recovery Association (WRA) of San Mateo joined HealthRIGHT 360, continuing its leadership as a provider of gender responsive services for women and women with children. In 2015 Lyon-Martin Health Services became the third primary care clinic operated by HealthRIGHT 360, continuing its specialized care for women and transgender individuals. Tenderloin Health Services (formerly Glide Health Services clinic) became the fourth primary care clinic in 2015, providing care in San Franciscos Tenderloin neighborhood. Prototypes joined in 2016 expanding behavioral health care for women and children and services to survivors of domestic violence in Los Angeles, Orange and Ventura Counties. Strengthening services for women and girls in San Francisco, Womens Community Clinic joined our family of programs in 2017. Womens Community Clinic traces its roots to the Womens Need Center, a program of Haight Ashbury Free Clinics that closed in 1999 and reopened four months later with its new name.
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