ark Nicollet is looking to hire a Office Coordinator to join our Pulmonary and Sleep team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

This position will coordinate administrative functions and workflows in providing clinical services to Sleep Clinic patients. Major responsibility will be to facilitate orders being sent to external DMEs and to partner with internal DME on the support of mutual patients. This position requires attention to detail and close collaboration with other sleep team members. It is important that the person in this role is self-motivated and can work independently on complex tasks.

Work Schedule:

M-F, daytime hours (negotiable)

Required Qualifications:

MINIMUM QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:
  • One or more years of sales/customer service experience in a DME or business environment with high service standards required.
  • Experience managing customer service issues via telephone
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Analytical, data entry and mathematical ability
  • Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
  • Ability to multitask and coordinate projects
  • Phone customer services skills
  • Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Associate degree or bachelor’s Degree preferred.
  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
  • Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
  • Four (4) years clerical/data entry experience preferred.
  • Prefer previous medical and customer service experience at a Durable Medical Equipment company.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Sales and customer service training a plus.
  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.
  • Knowledge of medical customer service is beneficial.
  • Advanced working knowledge of electronic medical record systems is beneficial.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!