As an Assistant Site Operations Director, you will oversee and act as a resource for support staff, assist with the hiring of quality staff, and upholding HealthLincs policies and procedures. This position works closely with all levels and reports to the Site Operations Director.

JOB RESPONSIBILITIES:

• Remains knowledgeable of support staffs roles and responsibilities, as well as all areas of practice in order to provide continuity of services during position vacancies.
• In conjunction with the Site Operations Director, updates training manuals; orients, directs and monitors front office responsibilities that support goals and objectives of the clinic.
• Provides leadership, guidance, conflict resolution (employees and patients), motivation, and promotes team work of subordinates as needed.
• In coordination with the Site Operations Director, interviews potential candidates and works closely with the recruiter to fulfill desired staffing needs.
• Assures employees have adequate equipment, materials and supplies to complete their assigned tasks.
• Maintains employees work schedules, reviews, and assures time schedules are approved for payroll within the required time allotted. Monitors the attendance and tardy point system.
• Assures all staff maintain a professional appearance and demonstrate high quality customer care.
• In the absence of the Site Operations Director, assures the clinic site is maintained in a clean/sanitary, safe and orderly manner, responding promptly to crisis situations, and ensures a timely flow of patients.
• Enforces HealthLincs policies and procedures as needed.
• Facilitates and coordinates student interns schedule.
• Adheres to and maintains quality metrics as assigned by Site Operations Director.
• In conjunction with the Site Operations Director, monitors compliance with OSHA, PCMH, and HIPAA including reporting any identified violations to the Site Operations Director.
• Conducts PSR meetings along with the Lead Patient Service Representative.
• Serves as backup for various functions as needed.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

Education/Training

• Associates Degree in Management or related field

Experience

• At least 2-3 years supervisory experience in an outpatient setting (not required but highly preferred)

Skills/Abilities/Job Requirement

• Strong organizational and time management skills
• Proven ability to work well in a team environment
• Ability to present a professional image at all times
• Excellent written and verbal communication skills
• Demonstrates ability to communicate effectively both verbally and in writing.

• Knowledge of medical supplies, equipment, and/or services ordering and inventory control
• Strong ability to lead, supervise and train staff

• Able to handle crisis situations in a calm manner

• Ability to work a flexible schedule and sometimes work outside of regular business hours
• Transportation and valid drivers license

Technology Skills

• Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
• Basic computer skills (Microsoft Office, EHR, online sources, etc.)

DIRECT SUPERVISION (and back up to Site Operations Director):

• PSR
• Medical Records
• Lead PSR
• Intake Coordinator
• Referral Coordinator
• Community Health Worker

REQUIRED TRAINING:

• All assigned Relias training