Client Relationship Manager - Remote

About HealthCare Strategies:

During our 40 years in business, HealthCare Strategies has earned a reputation for delivering quality services as an innovative national leader in healthcare management. Our goal is to focus on the well-being of members by determining those who are most at risk and helping them live healthier lifestyles. By reviewing clinical data and working one-on-one with these patients, examining their prescriptions, medical treatment compliance, and determining risks, we develop a plan tailored specifically to their needs.

This position is responsible for all aspects of managing our client services team through effective leadership. The Manager has a proven track record of establishing a clear vision and strategy, then transforming that strategy into a plan of action, managing the implementation and measuring the outcomes. This position will lead the Client Services team to enhance customer experience by building and expanding upon relationships with our clients.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Directs and coordinates departmental activities to meet the overall strategic direction of the Company, with particular focus on the implementation of HCS services within the HCS book of business.

Participates in the development of the corporation’s plans and programs as a strategic partner.

Collaborates with sales, marketing, and operations to position HCS a a preferred partner in the industries we serve.

Partners with senior management to build an effective client plan that addresses clients' business needs (current and emerging), supports growth and increases client engagement/loyalty.

Partners with Sales on new growth opportunities through a deep understanding of clients' business goals.

Develops and maintains strong relationships with client's key decision-makers.

Identifies opportunities for expanding services with current clients.

Represents HCS at industry events, trade shows, and conferences to enhance brand visibility.

Functions as the primary reference source for the Account Managers and other operational team members relative to Client Services and support.

Develops and manages, team goals, short and long-range objectives, and measurable key performance indicators for the Client Services team.

Enhances and/or develops, implements and enforces policies and procedures of the department by way of systems that will improve the overall operation and effectiveness of the corporation.

Provides direction and directives to the department staff in the performance of their duties, establishing work priorities, and in achieving management initiatives

Works to ensure coordination of processes among departments and to facilitate communications.

Participates in the development of performance incentives within the department.

Coordinates and assigns work, authorize leave requests, and ensure adequate staffing for meeting quality-level needs.

Participates in the hiring and interviewing process of new Client Services team members.

Coordinates orientation and training of new Client Services associates and provides for ongoing training of existing staff pursuant to changes in policies and procedures.

Provides recommendations on department personnel matters including salaries, promotions and terminations.

QUALIFICATIONS REQUIRED

• Associates or Bachelor’s degree
• Experience working with all levels of leadership including senior level, c-suite executives
• Experience working in the healthcare industry
• Experience in outside sales, account management and/or relationship management
• Ability to travel as needed (approximately up to 25%)

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Knowledge of the health care industry, particularly medical management
• Experience working with self-funded groups.
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to manage a team and develop leaders
• Ability to assess team members’ performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills

Compensation and Benefits:

Competitive salary; commensurate with experience

Benefits package available, including medical, dental, vision, life, 401(k), PTO and more.

JOIN US AT HCS TO MAKE A DIFFERENCE.

WE ARE LOOKING FOR A PROACTIVE AND RESULTS-DRIVEN INDIVIDUAL WHO CAN EFFECTIVELY LEAD A TEAM AND CONTRIBUTE TO THE OVERALL GROWTH AND SUCCESS OF HCS