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Service representative
$64k-83k (estimate)
Full Time 3 Weeks Ago
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HealthCare Resolution Services is Hiring a Service representative Near Columbia, MD

Summary :

This individual serves as the Physical Evaluation Board Liaison Officer (PEBLO) for the medical treatment facility (MTF) and its geographic area of responsibility.

Provides Disability Evaluation System (DES) guidance in accordance with established DoD guidelines, data collection, medical coordination, Service member / commander / stakeholder advising, and procedural work related to Medical Evaluation Board (MEB) processing and Temporary Disability Retired List.

Responsibilities :

  • Responsible for obtaining, assembling, and forwarding all required documents and records for the active duty, AFRC, and ANG to the Veteran Affairs Medical Service Coordinator, the local MEB, the IPEB, the FPEB, and other IDES stakeholders in accordance with regulatory guidance.
  • Ensures LOD processing is accomplished for each IDES case.
  • Provides guidance to all ranks of military personnel from all branches of the uniformed services, retirees, and families of those being processed through the IDES program on their rights, benefits, privileges, or obligations.
  • Effective interpersonal communication skills to effectively accomplish the IDES process.
  • Coordinates evaluation appointments; schedules follow-up appointments and appropriate referrals related to benefits.
  • When the Service member is incapacitated or incompetent for pay purposes and unable to manage his / her own legal affairs, the PEBLO provides guidance and assists the legal next-of-kin on the Service member's rights and benefits.
  • Serves as a liaison between the Service member, their respective commander, and a multi-disciplinary team of primary care managers, other appropriate health care professionals, medical care case managers, non-medical case managers (e.

g., Recovery Care Coordinators (RCC)), patient administration personnel, the Office of the Airmen's Counsel (OAC), the PEB and the Military Department Wounded Warrior Program liaison or advocate.

Skill in applying fact finding, analytical, and problem-solving methods and techniques.

  • Processes Review-in-Lieu-of (RILO) MEB cases for assignment limitation codes as directed or required by AFPC / DPANM and in accordance with established AF guidance.
  • Receives and responds to inquiries from beneficiaries, DoD Components, other agencies, and various interested parties.

Requirements

  • Associate Degree in business administration, management, or health care organizations from an accredited college or university
  • Two years experience as a PEBLO within the DoD military health system in the last 6 years; or five years experience working in a civilian disability program, or two years experience as a VA Medical Service Coordinator (MSC).
  • Experience requirement could be waived for a candidate with two years of experience in the medical field upon approval from the 19MDG Lead PEBLO.
  • The contractor shall use the Disability Counseling Guide for Physical Evaluation Board (PEB) Liaison Officers (PEBLO) as guidance for administrative support.
  • The Government will provide basic military health care principles and practices, PEBLO, MEB, TDRL, and DES training.
  • The Government will provide training for various information systems (i.e., Veteran's Tracking Application (VTA), Disability Evaluation System Information Technology Initiative (DES-ITI), Computerized Informatics Branch (CIB), and Defense Travel System (DTS)
  • Preliminary training and access will be provided by the Government during the in-processing activities.
  • After completion of the training, the individual will be required to independently use the Government computer system.
  • Competency is at the sole discretion of the Government.

Benefits

  • Medical, Dental and Vision through Carefirst BCBS
  • 401K plan with employer match
  • Paid Holidays
  • Up to 56 hours of Paid Sick Leave
  • Vacation leave
  • Telehealth plan
  • Balanceworks - Employee Assistance Program
  • Last updated : 2024-04-25

Job Summary

JOB TYPE

Full Time

SALARY

$64k-83k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

06/21/2024

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The job skills required for Service representative include Problem Solving, Data Collection, Interpersonal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Representative job description and responsibilities

Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.

01/08/2022: Orlando, FL

Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

03/20/2022: Bangor, ME

Service representatives may also offer additional sales and products, sell products or services directly.

02/02/2022: Springfield, MO

Measure and analyse customer feedback.

03/13/2022: Davenport, IA

Service representative are responsible for addressing customer needs and ensuring they have a good experience.

03/09/2022: Syracuse, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Representative jobs

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

03/24/2022: Worcester, MA

Service representatives typically use a telephone, computer and other office equipment.

01/08/2022: Jackson, MS

Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.

02/16/2022: Columbus, MS

A good service representative should not waste customers’ time by keeping them waiting for too long.

01/17/2022: High Point, NC

The best service representative must have a deep knowledge of how their companies’ products work.

04/02/2022: Washington, DC

Step 3: View the best colleges and universities for Service Representative.

Butler University
Carroll College
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