Sunlighten is looking to hire a small class of Technical Customer Care Representatives who are eager to join a successful and growing Customer Care team. In this role, you will take/respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose any issues, and find a solution. You will communicate with customers by phone, email, and online chat concerning orders and product returns. You will also walk customers through the installation and assembly of their sauna and sauna product components. After becoming an expert on Sunlighten saunas, you will use your in-depth knowledge to provide effective customer service for all customers!

**Our Next Training Class will Begin on May 20th, 2024 **

We are seeking individuals who want to work Monday-Friday and others who want to work Tuesday-Saturday!

Recently recognized by the Greater Kansas City Chamber of Commerce as the International Small Business of the Year, Sunlighten has been the leader in infrared saunas, which have been shown through clinical studies to help people feel better and achieve their health and wellness goals. The health and wellness industry is on pace to generate over 4 trillion dollars globally this year, and Sunlighten is excited to be expanding in the global market to be a part of this holistic shift in health and wellness.

Duties/Responsibilities:

• Provide timely and accurate information to incoming customer order status and product knowledge requests, assist customers with technical troubleshooting of products, and strive for one-point call resolution.
• Process customer orders/changes/returns according to established department policies and procedures.
• Provide timely feedback to Customer Care leadership regarding service failures or customer concerns.
• Partner with the sales team to meet and exceed customers’ service expectations.
• Use CRM to process and resolve customer cases in a timely and efficient manner.

• Performs other duties as assigned.