GENERAL SUMMARY:

Under general supervision of the Director of HIV Services and according to The Health Trust’s (THT) general policies and procedures, the Medical Case Manager will provide case management, administrative, and team support for the day to day operations for the HIV Services Medical Case Management program.

The Health Trust is a Ryan White Part A/B services provider serving HIV residents of Santa Clara County. Services include a wide range of medical and non-medical support services to improve healthcare and quality of life outcomes for our clients.

BENEFITS:

• Medical, dental, and vision coverage for you and your family
• Generous number of vacation each year
• Generous paid Holidays and your Birthday off!
• Additional holidays for paid shutdown between Christmas and New Year’s Day.
• 403(b) Retirement Plan with a Match, plus a potential employer discretionary contribution after year one
• Professional development opportunities
• Transit Flexible Benefit Plan
• Employee Assistance Program
• Wellness Program - wellness portal to support your wellness goals, cash incentive and PTO incentive.
• Employer paid Life Insurance
• Flexible Spending Accounts

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Determine eligibility and educate clients on all public and private benefit programs such as Ryan White funded services, Aids Drug Assistance Program (ADAP), Medi-Cal, Social Security, State Disability, Unemployment, General Assistance, Veterans Benefits, etc. 
• Develop a comprehensive, individualized care plan and coordinate the services required to implement the plan.
• Monitor clients to assess the efficacy of the care plan. 
• Periodically evaluate the plan and adapt changes as necessary.
• Provide individual in person for homebound and aging clients weekly, monthly psychosocial and case management support.
• Maintain effective communication with clients, primary care providers, team members, supervisory staff, and all internal and external stakeholders.
• Ensure records, such as client files and case notes, are meticulously maintained in a timely manner. 
• Provide referrals for substance use/abuse services, housing legal, mental health, primary care, dental, and optical services. 
• Promotes adherence with medical visits and with medication, coordinates with pharmacies to assist patients as needed. 
• Documents patient contacts and communicates with the medical care team using the patient’s electronic health records. 
• Attends HIV Services, case conferences, QI, and other meetings as assigned. 
• Meets productivity expectations as required by program, funder, or any other stakeholder requirement.
• Engage and participate in program initiatives.
• Participate in required program trainings and staff meetings.
• Travel to health care providers or client homes to provide services and assist staff as needed. 
• Maintains all HIPAA standards of privacy and confidentiality.
• Other duties as assigned.

EXPERIENCE AND TRAINING

• Masters degree in public health, health administration, social work, nursing or related field or equivalent combination of training and experience.
• Two years case management experience.

PREFERRED EXPERIENCE & TRAINING

• Experience working with an HIV positive or similar client population.
• Experience working with database software such as ARIES, EPIC, or Salesforce.

MINIMUM KNOWLEDGE AND ABILITY

• Excellent written and oral communication skills.
• Ability to work effectively with people of diverse cultures, ages and economic backgrounds in a culturally competent and sensitive manner. 
• Demonstrated proficiency in Microsoft Suite and Google products
• Self-motivated and demonstrated critical thinking skill
• Demonstrated strong teamwork and people skills, with ability to develop productive relationships
• Ability to model and communicate the mission of The Health Trust and support a culture of empowerment and team support.
• Knowledge of community resources for people living with HIV Knowledge of HIV, HIV prevention, linkage and adherence Knowledge of assessment tools and processes
• Ability to learn complex State and Federal laws and regulations.
• Able to handle sensitive and confidential information in a professional manner
• Able to work independently with minimal supervision
• Able to effectively prioritize assignments and meet deadlines
• Strong clinical skills in biopsychosocial assessment, crisis intervention, supportive counseling, and case management.
• Knowledge of substance use and dependence, assessment, and intervention strategies.
• Knowledge of the Harm/Risk Reduction model and Behavior Change theory.
• Knowledge of mental health issues, assessment, and intervention strategies.
• Knowledge of public and private benefit and entitlement programs (Social Security, Medi-Cal, Medicare, State Disability, General Assistance and other related programs).
• Ability to efficiently handle demanding workload involving multiple tasks, and master detailed and complex information.
• Ability to relate to other people, handle conflict, crisis situations, and difficult clients.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, and temperature.
• Local travel required.
• Car available for daily use with valid driver’s license and automobile insurance as required by the State of California.
• Employment background screening.
• Annual tuberculosis screening testing required.

REPORTING RELATIONSHIPS:

Reports to Director of HIV Services 

Salary Range:

$82,000 to $90,000

The Health Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, genetic information, marital status, gender identity or expression, childbirth, breastfeeding and related medical conditions), exercising the right to family care and medical leave, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. While this job description is intended to be an accurate reflection of the current job, management may revise the job or require that other or different tasks be performed when circumstances change.