HRiA offers strong benefits to its employees, including competitive salaries, health insurance, retirement plan, flexible summer hours, vacation starting at 4 weeks, 13 paid holidays, plus office closure time during the last week of December.

The Director, Public Health Services is responsible for leading the Clearinghouse services portfolio at HRiA. This includes directing the contracts with MDPH and other clients/partners, coordinating the various funders and associated projects and tasks, and overseeing the warehouse operations in Burlington, MA, including regular travel to the site. The Director is responsible for establishing the overall vision and direction for the portfolio of work (in conjunction with the Vice President); setting goals and objectives for the projects and teams; managing project budgets; making decisions; implementing tasks as appropriate; and hiring and supervising staff who contribute to the projects. The Director works with the team to monitor and implement project workplans, ensure that project milestones are met, and products are delivered on time and within budget. The Director also works closely with clients and funders to ensure services meet or exceed contractual obligations, stakeholder expectations, and professional standards. At HRiA, the Director will contribute to programmatic and organizational growth, including leading and contributing to proposals and scopes of work for new business within and beyond the portfolio, and sharing lessons learned and insights to promote HRiA as a thought leader.

• Direct large multi-year projects, including managing teams, clients, and budgets.
• Lead a Clearinghouse team comprising diverse professionals who work at two office locations and/or remotely.
• Oversee warehouse facility, including regular, in-person site visits; develop and monitor systems and protocols to ensure effective operations.
• Develop, engage, and maintain strong relationships with key stakeholders and leaders, including clients, government agencies, and community leaders and residents.
• Provide insight and guidance to help address challenges and barriers, and support and ensure continuous quality improvement activities.
• Conduct annual staff performance reviews, and develop and support staff in setting and attaining professional development goals.
• Assist with project planning, decision making, implementation, and evaluation.
• Work with HRiAs Administration & Finance staff to develop and monitor project budgets.
• Participate in Cluster Leadership Team meetings and other organization-wide activities as needed.

• Lead a portfolio of health promotion clearinghouse or related projects; set vision and develop and implement strategies for sustainability and growth
• Work with the Vice Presidents, Development Manager, and other senior leadership to identify and pursue business development opportunities to sustain and expand Clearinghouse portfolio
• Lead and/or contribute to proposals and scopes of work for new business, including creating distribution/marketing/product development plans and budgets
• Develop and implement marketing strategies based on experience, distribution trends, and client needs
• Participate on the Development Team

• Serve as a trusted, informed source on clearinghouse services for HRiA, clients, and community
• Provide advice to clients and internal teams to help guide project approaches and tasks
• Develop and provide web content to promote work
• Develop and deliver webinars, presentations, and practice briefs; attend and present at regional or national conferences, as appropriate
• Suggest ideas/improvements to project and organizational policies, procedures, and/or processes through participation in teams and committees

• Establish vision, goals and objectives to help guide projects and teams
• Work with project staff to ensure contract compliance and implementation, and timely completion of deliverables within budget and to clients satisfaction
• Serve as primary point of contact for clients and manage communication and reporting about project progress, challenges, and successes
• Develop and implement systems, policies, and procedures for all aspects of Clearinghouse operations (e.g., shipping and labeling requirements, publication cataloging and inbound process, and publication revision process, among others)
• Oversee management of Clearinghouse publication projects for quality assurance and provide technical assistance (e.g., copy editing, proofing, and graphic design direction)
• Direct the Fulfillment Centers systems and processes, including workflow, infrastructure maintenance, safety procedures, and special projects
• Oversee inventory, data management, and distribution systems and reporting
• Ensure provision of high-quality customer service by all members of the team
• Maintain knowledge of significant trends and developments in clearinghouse services, including content delivery
• Provide technical and content expertise to support and enhance other projects and services at HRiA
• Build and maintain strong and effective relationships with clients and other key stakeholders

• Masters degree in public health, health communication, or similar field; in lieu of advanced degree, a bachelors degree with at least 10 years of relevant work experience
• A minimum of seven years of leadership experience in program management
• A minimum of five years of experience in logistics management
• Demonstrated experience managing federal or state contracts
• Demonstrated experience managing and supervising staff and consultants
• Demonstrated experience with public health communication
• Strong skills in logistics, budget/finance, communication, relationship building, problem-solving
• Excellent client and project management skills, with ability to work simultaneously with multiple funders, partners, and vendors to fulfill contract requirements and meet deadlines
• Highly organized, motivated, and able to work well independently and with a team
• Strong attention to detail and organization
• Experience working in a multicultural environment
• A commitment to valuing diversity of thought, backgrounds, and perspectives
• Ability to work effectively in a fast-paced, busy environment
• Flexibility and a sense of humor
• A valid drivers license required