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HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
We are seeking an IVR (Interactive Voice Response) Center Specialist to maintain, configuration and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the company’s business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The IVR Center Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams.
Duties/Responsibilities:
Required Skills/Abilities:
Preferred Skills/Abilities:
Physical Requirements:
Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices.
Job Type: Full-time
Benefits:
Schedule:
Work Location: Remote
Full Time
Insurance
$82k-112k (estimate)
05/01/2024
05/03/2024
medicaresolutions.com
Old Orchard Beach, ME
100 - 200
Insurance