1 Switchboard Operator - Bilingual Job in Lima, OH

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Switchboard Operator - Bilingual

Health Partners of Western Ohio

Lima, OH | Full Time

$35k-44k (estimate)

4 Weeks Ago

Switchboard Operator - Bilingual

$35k-44k (estimate)

Full Time | Ancillary Healthcare 4 Weeks Ago

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Health Partners of Western Ohio is Hiring a Switchboard Operator - Bilingual Near Lima, OH

Switchboard Operator - Bilingual

Monday - Friday 8:00 - 4:30 pm

POSITION PURPOSE:

The Switchboard Operator is responsible for answering all incoming calls, greeting callers, providing information, transferring calls and taking messages.

QUALIFICATIONS:

EDUCATION/CERTIFICATION: High school diploma or equivalent required

REQUIRED KNOWLEDGE: Successful completion of in-house training.

SKILLS/ABILITIES:

Excellent computer skills
Fluent in Spanish
Knowledge of Electronic Health Records preferred
Exceptional verbal communication skills
Ability to work in a fast-paced, dynamic work environment

BENEFIT OFFERED:

Paid Time Off (PTO)
Insurance (Medical, Dental, and Vision)
Paid Holidays
403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
Tuition Reimbursement
Training Opportunities
Eligible to apply for the Emerging Leaders Program after 1 year of Employment
Annual Continuing Education/Work Supply Allowance ($500)
Birthday and Work Anniversary Gifts
Annual Raises and Bonuses

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Operate communication systems, such as telephone and switchboard
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Place telephone calls or arrange conference calls as instructed.
Perform various data entry or word processing tasks, such as typing or proofreading documents, or creating schedules.
Process incoming or outgoing mail, packages, or deliveries.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
Participates in Quality Improvement activities.
Record messages on IVR, suggesting rewording for clarity or conciseness.