Common Core Values

• Commitment to the Mission, Vision, Values
  o Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer expectations at all times
  o Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and humor.
  o Utilize the mission, vision, and values to determine priorities.
• Customer Experience
  o Provides exceptional customer service to residents, families, and co-workers on a daily basis by:
• Listening attentively, empathetically and following up to concerns expressed by residents, families, and coworkers.
• Maintains professionalism and composure when interacting with management, employees, residents and families by:
   Complying with all privacy policies and procedures.
   Being inclusive and respectful.
   Working well with others.
• Effectively presents and communicates information and responds to questions from co-workers, residents, families, state auditors and the general public as deemed appropriate for the position.
• Quality of Care
  o Accurately and timely completes position specific core roles and responsibilities that impact overall quality of care, resident, family and satisfaction.
  o Ensures that residents receive the best care possible by encouraging open communication with the management team, direct care personnel, residents and families.
  o Basic comprehension of 5-star rating and how it relates to position specific roles andresponsibilities.
  o Follows all community policies and procedures related to investigating, reporting and preventing abuse of vulnerable adults.
  o Leads and/or participates in quality improvement efforts in the community or with corporate initiatives as requested.

Leadership Core Roles

• Engagement
  o Regularly attends and provides input at leadership and all staff meetings.
  o Holds staff accountable to the mission, vision, and values, Code of Conduct, Caring Above and Beyond program, safety initiatives and position specific roles and responsibilities
  o Delegates responsibilities effectively and provides clear written and oral direction to others.
  o Promotes open communication and provides direct, timely, and motivating feedback both formally and informally.
  o Conveys trust in staff and co-workers ability to do their job efficiently and effectively. Creates an environment that encourages other staff to excel.
  o Maintains a positive attitude and open mind when confronted with change, ambiguity, and uncertainty.
  o Adheres to community service standard expectations.
• Fiscal Responsibility/Financial Profitability
  o Organizes and manages resources as well as considers costs and benefits when proposing new financial purchases.
  o Maintains accountability for department specific budget.
  o Has a clear understanding of how the census impacts the facility’s overall profitability.
  o Provides needed financial information to complete, daily, monthly, quarterly, and annual reports as requested.
  o Adherence to the department specific budget.
  o Reviews daily staffing patterns to ensure efficient and effective production in accordance with the budget and census
• Clinical Processes & Procedures
  o Ensures that department specific policies and procedures are in compliance with federal and state rules and regulations
  o Complete Federal and State mandated documentation in a timely manner.
• Staffing
  o Establishes and maintains relationship with local community and employee referral sources to assist with the development of a talent pipeline
  o Ensures that shifts are filled with the correct personnel in order to provide adequate staff to meet resident needs.
  o Encourages staff to punch in and out at the correct time as well as avoid overtime when feasible.
• Survey Readiness
  o Participates and/or leads initiatives related to customer satisfaction and compliance as delegated.
  o Encourages staff to participate in survey preparation activities and assessments.

Key Position Specific Roles and Responsibilities

Directs and supervises the activities of all professional and nonprofessional nursing personnel, recommending nursing care services.
Establishes objectives for the department of nursing and the organizational structure for achieving these objectives.
Interprets and puts into effect administrative policies.
Directs and delegates management of professional and ancillary nursing personnel.
Plans and conducts conferences and discussions with administrative and professional nursingstaff to encourage participation in formulating departmental policies and procedures,promotes initiative, solves problems and interprets new policies and procedures to meet allstate and federal regulatory requirements.
Coordinates activities of various nursing units, promoting and maintaining harmoniousrelationships among nursing personnel and with allied services, medical staff, members andfamilies.
Advises personnel on specified care concerns and implements systems to improve quality ofcare.
Plans and outlines general nursing procedures to be observed by professional andnonprofessional nursing personnel.
Works to ensure adequate training and continuing education programs for the nursingdepartment.
Keeps records and prepares reports of nursing educational activities with a view towardemployee development.
Keeps abreast of professional developments in the field by outside reading, attendingconferences and training sessions.
Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Language/ Communication Skills
  o Ability to read, write, speak, listen and understand the English language.
  oExcellent mentoring skills.
  oAbility to read, analyze, interpret, and apply general business periodicals, professionaljournals, technical procedures, or governmental regulations.
  oAbility to write reports, business correspondence, and procedure manuals.
  o Ability to effectively present and communicate information and respond to questions from groups of managers, employees, residents, families, state auditors and the general public.
  o Ability to delegate responsibility effectively and provide clear written and oral direction to others.
• Mathematical Skills
  o Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
  o Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability
  o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  o Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
  o Computer Proficiency in Microsoft Office.
  o Knowledge of Point Click Care.
• Other Skills and Abilities
  o Demonstrates commitment to the community’s Mission, Vision and Values.
  o Self-directed, self-motivated individual with the ability to implement new programs.
  o Ability to teach and present information formally and informally to internal staff and external markets.
  o Participates and/or leads organization wide initiatives related to customer satisfaction, compliance, and human resources management as delegated.
  o Demonstrated ability to complete multiple tasks simultaneously.
  o Gets along well with others, relates with and accomplishes work through others as a member of a team and a leader of people.
  o Recognize, coach and provide meaningful feedback through team development.
  o Maintains a positive and respectful working relationship with Executive Director, Director of Nursing, Human Resources, Business Office, other employees, residents and families.
  o Strong interpersonal, organizational, conflict management, administration, reasoning and decision making skills.
  o Ability to maintain professionalism and composure when interacting with management, employees, residents and families.
  o Completes requirements of employer policies and procedures including, for an example, timely completion of in service training, acceptable attendance, uniform and dress code.

Minimum Job Requirements

• Education
  o Baccalaureate or Associate degree in nursing (RN) and Master’s preparation in related field desired.
• Experience
  o Two years of experience in long-term care and management, preferred.
  o Knowledge of Federal, State and local laws, rules and regulations in relation to long-term care.
  o Demonstrated knowledge of ANA Standards of Nursing Practice, gerontology nursing practice, and code for nurses.
  o Knowledgeable of community resources and health care agencies.
• Certificates, Licenses, Registrations
  o Must have and maintain an active R.N. license / registration in good standing on the state registry.
  o Certified geriatric nurse or nurse administrator by ANA, preferred
  o Complete continued education courses or attend seminars relating to the nursing profession.
• Availability & Attendance
  o Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may include hours beyond eight hours in a day, or 40 hours in a week.
  o Follows all attendance policies and procedures, including punctuality and proper timesheet usage.
  o On call 24/7 for the community.
• Other
  o Compliance with infectious disease policies and procedures related to, but not limited to tuberculosis screening of health-care workers