PURPOSE OF THE JOB
In coordination with the Director of Nursing, this position is responsible for providing professional and technical guidance to subordinate nursing staff and participates in all management functions of the nursing department (planning, organizing, leading and controlling).

COMMON CORE ROLES

Commitment to the Mission, Vision, Values

• Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer expectations at all times
• Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and humor.
• Utilize the mission, vision, and values to determine priorities.

Customer Experience

• Provides exceptional customer service to residents, families, and co-workers on a daily basis by:
  • Listening attentively, empathetically and following up to concerns expressed by residents, families, and coworkers.
•  Maintains professionalism and composure when interacting with management, employees, residents and families by:
  • Complying with all privacy policies and procedures.
  • Being inclusive and respectful.
  • Working well with others.
•  Effectively presents and communicates information and responds to questions from co-workers, residents, families, state auditors and the general public as deemed appropriate for the position.

Quality of Care

• Accurately and timely completes position specific core roles and responsibilities that impact overall quality of care, resident, family and satisfaction.
• Ensures that residents receive the best care possible by encouraging open communication with the management team, direct care personnel, residents and families.
• Basic comprehension of 5-star rating and how it relates to position specific roles and responsibilities.
• Follows all community policies and procedures related to investigating, reporting and preventing abuse of vulnerable adults.
• Leads and/or participates in quality improvement efforts in the community or with corporate initiatives as requested.

Leadership Core Roles

• Engagement
  • Regularly attends and provides input at leadership and all staff meetings in conjunction with DON.
  • Holds staff accountable in conjunction with DON to the mission, vision, and values, Code of Conduct, Caring Above and Beyond program, safety initiatives and position specific roles and responsibilities.
  • Promotes open communication and provides direct, timely, and motivating feedback both formally and informally.
  • Conveys trust in staff and co-workers ability to do their job efficiently and effectively. Creates an environment that encourages other staff to excel.
  • Maintains a positive attitude and open mind when confronted with change, ambiguity, and uncertainty.
  • Adheres to community service standard expectations.
• Fiscal Responsibility/Financial Profitability 
  • Organizes and manages resources as well as considers costs and benefits when proposing new financial purchases.
  • Has a clear understanding of how the census impacts the facility’s overall profitability.
  • Provides needed financial information to complete, daily, monthly, quarterly, and annual reports as requested.
  • Adherence to the department specific budget.
  • Reviews daily staffing patterns to ensure efficient and effective production in accordance with the budget and census.
• Clinical Processes & Procedures
  • Ensures that department specific policies and procedures are in compliance with federal and state rules and regulations
  • Complete Federal and State mandated documentation in a timely manner.
• Staffing
  • Ensures that shifts are filled with the correct personnel in order to provide adequate staff to meet resident needs.
  • Encourages staff to punch in and out at the correct time as well as avoid overtime when feasible. 
• Survey Readiness
  • Participates and/or leads initiatives related to customer satisfaction and compliance as delegated. 
  • Encourages staff to participate in survey preparation activities and assessments. 

Key Position Specific Roles & Responsibilities 

• Training
  • Arranges all mandatory in-services for all departments annually. (Mandatory per regulations) 
  • Determines the training needs of the facility and develops/coordinates training and education and an annual training calendar.
  • As requested will assist with individual departmental training.
  • Assists with development of new procedures and policies with direction from the Director of Nursing.
  • Develops orientation program for all new hires.
  • Works with probationary staff to assist with job development.
  • Provides training on processes, systems development and action teams as needed throughout the organization. Develops training materials as needed.
• Compliance
  • Audits systems to monitor compliance with regulations
  • Ensures that safety and infection control practices are followed by all staff throughout the shift
  • Develops and monitors infection control standards for the facility ~ educates staff on the standards. 
  • Communicates collaboratively with other members of the interdisciplinary team, physicians, consultants, to obtain information and assistance in training needs. 
  • Assists with investigations of all resident concerns and incidents and identifies root cause (s) in a timely and complete manner; implement intervention to safeguard the residents; completes required documentation; and reports incidents in accordance with regulations and standards of practice. 
  • Initiates new models of delivery to improve the customer experience and raise quality of care metrics. 
• Quality 
  • Develops and coordinates the Quality Improvement/Quality Assurance Process to enhance the quality of resident care, in accordance with current rules, regulations, and guidelines that govern long-term care communities.
  • Develops and coordinates quality improvement process in all departments, across the organization.
  • Ensures the Quality Improvement/Quality Assurance Process will link the organization’s goals and strategic operating plan.
  • Works with operations and leadership teams to ensure integration and the quality management process into the day-to-day operations.
  • Identify areas for improvement, gaps in service and necessary changes; makes written and oral reports/recommendations to the Executive Director concerning overall community operations.
  • Develops and facilitates the Quality/Performance Improvement Team meetings, ensuring compliance and balanced participation, along with any follow-up needed with issues identified.
  • Assists others in identifying root causes of problems, along with the development of action plans that will enhance programs, departmental effectiveness and or systemic changes as requested.
  • Promotes the Quality Improvement/Quality Assurance Process within the organization and support staff through organizational culture change and transition.
  • Oversees and coordinates the customer satisfaction and engagement surveys through MyInnerview.
  • Establishes a mechanism of communication for staff regarding the Quality Initiatives (mission, vision, values, and goals) on an on-going basis.
  • Ensures and promotes Caring Above and Beyond quality process by assisting in process.
• Administration 
  • Actively involved in nursing leadership team
  • Serves on facility committees, councils and teams as assigned.
  • Participates in the interviewing, hiring, and orientation of new nursing staff.
  • Participates and assists with coaching and ongoing educations of nursing personnel to meet resident care needs and ensures compliance with professional standards and regulatory compliance.
  • Coordinates the quality council according to facility standards and provides information Fills in for the RN Nurse Managers as needed.
  • Is the acting DON when the Director of Nursing is unavailable.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities 

• Language/Communication Skills 
  • Ability to read, write, speak, listen and understand the English language.
  • Excellent mentoring skills.
  • Ability to read, analyze, interpret, and apply general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present and communicate information and respond to questions from groups of managers, employees, residents, families, state auditors and the general public.
  • Ability to delegate responsibility effectively and provide clear written and oral direction to others.
• Mathematical Skills
  • Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
  • Computer Proficiency in Microsoft Office.
  • Knowledge of Point Click Care.
• Other Skills and Abilities
  • Demonstrates commitment to the community’s Mission, Vision and Values.
  • Self-directed, self-motivated individual with the ability to implement new programs.
  • Ability to teach and present information formally and informally to internal staff and external markets.
  • Participates and/or leads organization wide initiatives related to customer satisfaction, compliance, and human resources management as delegated.
  • Demonstrated ability to complete multiple tasks simultaneously.
  • Gets along well with others, relates with and accomplishes work through others as a member of a team and a leader of people.
  • Recognize, coach and provide meaningful feedback through team development.
  • Maintains a positive and respectful working relationship with Executive Director, Director of Nursing, Human Resources, Business Office, other employees, residents and families.
  • Strong interpersonal, organizational, conflict management, administration, reasoning and decision making skills.
  • Ability to maintain professionalism and composure when interacting with management, employees, residents and families.
  • Completes requirements of employer policies and procedures including, for an example, timely completion of in service training, acceptable attendance, uniform and dress code.

Minimum Job Requirements

• Education
  • Baccalaureate or Associate degree in nursing (RN) and Master’s preparation in related field desired.
• Experience
  • Two years of experience in long-term care and management, preferred.
  • Knowledge of Federal, State and local laws, rules and regulations in relation to long-term care.
  • Demonstrated knowledge of ANA Standards of Nursing Practice, gerontology nursing practice, and code for nurses.
  • Knowledgeable of community resources and health care agencies.
• Certificates, Licenses, Registrations
  • Must have and maintain an active R.N. license / registration in good standing on the state registry.
  • Certified geriatric nurse or nurse administrator by ANA, preferred.
  • Complete continued education courses or attend seminars relating to the nursing profession.
• Availability & Attendance
  • Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may include hours beyond eight hours in a day, or 40 hours in a week.
  • Follows all attendance policies and procedures, including punctuality and proper timesheet usage.
• Other
  • Compliance with infectious disease policies and procedures related to, but not limited to tuberculosis screening of health-care workers.