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Customer Advocate I
Why You'll Love HCSC
When you join HCSC, you are joining the largest customer-owned health insurer in the United States. HCSC is dedicated to reimagining health care while investing in the growth of our people. We seek team members who are passionate about positively impacting our communities and supporting others.
Our Impact: Our social responsibility consists of corporate giving, local community relations, volunteerism, diversity and wellness, and sustainability initiatives.
Who We Serve: We work hard to provide our members with the most innovative, cost efficient and helpful tools to manage their health.
Our Ethics: We strive to do the right thing every day, acting ethically and honestly in everything we do.
Our Purpose: To do everything in our power to stand with our members in sickness and health.
Why You'll Love Customer Service
Customer Service provides our employees rewarding experiences and the ability to make a difference to improve the lives of ourcolleagues, our customers, and our communities every day.
A Day in the Life of a Customer Advocate
As a Customer Advocate, you will be responsible for monitoring the phone in one of our on-site call center locations to promptly assist HCSC members and physicians with their inquiries. Spend approximately 90% of the scheduled time fielding phone calls.
What's in it for You
Education & Experience
Skills & Requirements
Are You Ready to Grow Your Career with HCSC?
At HCSC, we are there for our members-in sickness and in health-and we strive to do right by them because their trust in us matters. We are redefining an industry and embracing change to deliver compelling careers that encourage resourceful, strategic thought, empower, and allow you to make concrete impact in the lives of our customers and their communities. Join us as we reimagine what's possible.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Full Time
Business Services
$35k-44k (estimate)
03/28/2024
04/02/2024
healthcareservicesgroup.com
BENSALEM, PA
100 - 200
Private
$10M - $50M
Business Services
The job skills required for Customer Advocate I include Customer Service, Call Center, Problem Solving, Billing, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Advocate I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Advocate I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Advocate I positions, which can be used as a reference in future career path planning. As a Customer Advocate I, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate I. You can explore the career advancement for a Customer Advocate I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
04/05/2022: Davenport, IA
Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
04/09/2022: Oklahoma City, OK
They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
04/08/2022: Youngstown, OH
Step 3: View the best colleges and universities for Customer Advocate.