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The Operations and Customer Experience Associate will act as a member of the Operations Team, with a keen focus on customer experience. This will include our customer database and systems management, camper paperwork tracking, and customer communication logistics for six camp locations across DC, Maryland, and Virginia. The Operations and Customer Experience Associate will lead the implementation of licensing and compliance requirements and own key in-season, on-site management over our camp locations. This role is full-time and in-person, based at the Washington, D.C. headquarters office of The Headfirst Companies, but will involve travel to our nearby distribution and storage center as well as our camp locations across the DMV– primarily in June, July, and August.
The ideal Operations and Customer Experience Associate is highly organized, detail-oriented, and enthusiastic about creatively solving complex problems. This individual understands top-tier customer service and proactively ensures each customer is cared for on an individual level. The ideal Operations and Customer Experience Associate is a team player who is adaptable and prepared to engage with multiple facets of the business.
Headfirst Companies are proud to be Equal Opportunity Employers. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups to apply.
Year-Round:
January-May:
June through August:
September-December:
The Requirements
The Character
Full Time
$98k-146k (estimate)
12/25/2023
04/03/2024