Job Summary
Bar Security is responsible for providing protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.
Education & Experience
•High School diploma or equivalent and/or experience in a hotel or a related field preferred
•Certificate of Completion in Safety and Security Training (must comply with State requirements)
•CPR, First Aid and Heimlich maneuver Certified
Job Duties & Functions
•Approach all encounters with guests and employees in a friendly, service-oriented manner.
•Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
•Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
•Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
•Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates
•Maintain and review daily activity log.
•Maintain confidentiality with respect to guest and Associate incidents.
•Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
•Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
•Assist outside agencies as necessary.
•Provide escort.
•Assist HR/MOD with responding to Associate altercations.
•Assist with intoxicated guests.
•Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
•Challenge suspicious persons.
•Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
•Assist during medical emergencies, administering First Aid/C.P.R/Heimlich maneuver, as necessary.
•In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
•Handle items for "Lost and Found" according to the standards.
•Works special functions, attends meetings, and/or performs other duties as required.